Sr. Telecom Engineer - Telephony Engineering at The Judge Group Inc. in Phoenix, Arizona

Job Description:

Location: Phoenix, AZ

Salary: $50.00 USD Hourly - $75.00 USD Hourly

Description:
Job Description:


Our client is seeking a Sr. Telecom Engineer to join their Telephony Engineering team. This role involves engineering, configuring, and maintaining critical telecom systems that impact business operations. The engineer will proactively communicate solutions to telecom-related issues and recommend emerging technologies to enhance the company's telecom network.


Responsibilities:

• Troubleshoot and resolve expedited issues impacting customer challenges and needs in a timely manner.


• Proactively communicate the status, plan of action, and resolution of issues.


• Monitor and report the performance of telecom components against KPIs, taking preemptive measures to minimize interruptions.


• Identify opportunities and recommend solutions for improving overall telecom health by assessing effectiveness and efficiency.


• Evaluate new technologies and platforms to determine their applicability to business needs.


• Document processes and create knowledge base articles for internal users.


• Train end-users and administrators on how to use the phone system.


• Lead complex telecom-related projects.


• Work with technical teams to ensure hardware and software infrastructure is maintained with the latest firmware and software requirements.


• Provide escalation support to the Call Center/Customer Care departments.

Qualifications:

• 5-7+ years of experience supporting Cisco CUCM, UCCX, CUBEs, Unity, Finesse, and Calabrio in an enterprise-wide setting.


• Experience with Genesys Cloud (PureCloud) and MS Teams/Teams Phone.


• Working knowledge of Wireshark, Audiocodes Syslog, SSH, Putty, and SIP.


• Experience in upgrading IOS versions and firmware.


• Ability to support and mentor other engineers, Helpdesk, and end-users.


• Applied working knowledge of ITIL change management and service design.


• Strong communication skills with the ability to interact effectively with management, staff, and vendors.


• Ability to analyze specifications and design documents.


• Excellent leadership and mentoring skills.


• Ability to work well in a team setting as well as independently with minimal direction.


• Create and maintain comprehensive documentation for all implemented telecom networks.


• Perform preventative maintenance on telecom devices.


• May require participation in a 24x7 on-call rotation, after-hours, and weekend work.


• Cisco certification, Zoom experience, and telephony-related certifications are a plus.


• Working knowledge of APIs and CRM integrations.


• Understanding of CCaaS, SaaS, and UCaaS technologies and the ability to trace call routing.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.



Contact: bjohnson@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now