Part-Time Lead Client Services Specialist at Indiana University in Indianapolis, Indiana

Job Description:

Department



INTERNATIONAL AFFAIRS (IN-INTP-IUINA)



Department Information



The Office of International Affairs (OIA) is the hub of international activities at IU Indianapolis. Our office aims to graduate students who can operate in a globalized world, recruits and supports international students, oversees study abroad activities, and facilitates international engagement and partnerships.



Job Summary



The Lead CSS will assist international students and scholars with immigration questions and support their overall adjustment to the IU Indianapolis campus. They will also help facilitate the international admissions process, provide transition support and advising to international students and scholars, and increase intercultural understanding and awareness through promotion of our events and programs.


Department-Specific Responsibilities

• Assists with walk-up interactions to OIA Front Desk


• Provides information to visitors to OIA regarding international admissions, international services and other topics, as well as general information about IU Indianapolis


• Works closely with other units in the office to assist clients


• Checks-in clients for meetings or events in OIA


• Works with Client Services leadership to ensure that client needs are met in the most efficient way possible


• Promotes and maintains a welcoming and professional office atmosphere for all clients contacting the OIA


• Manages the OIA email inbox and answer OIA main phoneline


• Assigns voicemails/emails to other Client Services staff


• Answers general immigration queries, makes judgment calls on the proper level of service, be sensitive to timing issues, and directs inquiries to the appropriate teams for assistance as needed


• Manages intake of office mail


• Processes intake of student academic documents and mails items according to document processing protocol, sorts items to the correct places, and alerts appropriate staff when mail items are received


• Leads key tasks at the Front Desk, including thorough documentation of all interactions, communication to in-office staff, and training of hourly student staff


• Participates in selection and training of hourly student staff


• Refines documentation using Word and Excel to support these activities

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education


EDUCATION



Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

• 2 years of college coursework


• International and/or study abroad experience

WORK EXPERIENCE



Preferred

• Some customer service experience


• Some work experience in higher education

SKILLS



Required

• Strong written and verbal communication skills, including ability to respectfully and effectively communicate with diverse groups of people


• Highly dependable and thorough


• Punctual for scheduled shifts


• Proactive and flexible team member


• Strong organizational skills; able to prioritize important tasks


• Possesses high degree of initiative

Preferred

• Proficiency in Microsoft Office Suite, especially Outlook and Teams

Working Conditions / Demands



This role requires the ability to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.



Work Location



IU Indianapolis Campus


Indianapolis, Indiana



Advertised Salary



$18 per hour



Work Hours



Maximum 25 hours per week, in-person

Must be available to work during 1 of 2 shifts (we are seeking a Lead CSS for each of these shifts):

• Morning shift - 8:30am - 1:30pm, Monday - Friday
• Afternoon shift - 12:00pm - 5:00pm Monday - Friday

Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance


• Health savings account with generous IU contributions


• Healthcare and dependent care flexible spending accounts


• Basic group life insurance paid by IU


• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance


• Base retirement plan with generous IU contributions, subject to vesting


• Voluntary supplemental retirement plan options


• Tuition subsidy for employees and family members taking IU courses


• 10 paid holidays plus a paid winter break each year


• Generous paid time off plans


• Paid leave for new parents and IU-sponsored volunteer events


• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.



Job Classification



Career Level: Part Time Employee


FLSA: Nonexempt


Job Function: Part Time Employee


Job Family: Part Time Employee
Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



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