Call Center Agent at Senske Services in EDGEWATER, Maryland

Job Description:

Tasks and Responsibilities:

• Answer inbound telephone calls.


• Make outbound telephone calls related to customer follow-up.


• Respond to client emails and chat messages.


• Work within our core Customer Relations Management (CRM) system.


• Work with the Microsoft platforms (Teams, Outlook, Word, Excel)


• Upsell company products and services, where applicable


• Perform general administrative tasks


• Build customer rapport by showing empathy and compassion, when appropriate

• Able to work independently on special projects, as assigned


• Proficient with computers and able to multitask


• Able to sit for long periods of time


• Be a Team Player - Able to work with different personality types to accomplish set goals


• 2+ years of quality customer service experience via phones, and emails.


• 40-50 hours a week, with seasonal Saturday work hours


• Experience with texting & chat platforms a plus.


• Able to commute to and from the Edgewater, MD branch.

• Hourly Rate $17-20/hour based on experience


• Do you want to work with your friend? We offer a referral bonus!


• Affordable health care packages that include medical, dental, vision, short-term disability insurance, and MORE!


• 401K, 9 Company Paid Holidays, including your birthday off, and PTO