Job Description Customer Service Technician Location: Helena, MT
Industry: Healthcare
Salary: $17-19/HR.
Schedule: Mon-Fri, 8am-5pm
Employment Type: Direct Hire
Job Summary In this position, you are responsible for delivery and set-up of equipment at the delivery address. Educates the patient and/or caregiver on the safe use and maintenance of the delivered item.
Essential Job Duties And Responsibilities
Adheres to company policies and procedures in regard to using personnel protective safety equipment and services
Assists in resolving customer equipment problems under emergency conditions
Assists with implementation of quality improvement programs to meet company and JCAHO standards
Assumes on-call responsibilities during non-business hours in accordance with company policy
Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle s safe operations
Completes written patient visit reports following setup and follow-up visits per company policy
Delivers and educates patients on the safe use and maintenance of respiratory and HME equipment in the home or office setting
Develops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulations
Develops basic reimbursement knowledge, completely documents all information
Maintains assigned company vehicle in a clean and safe working condition
Maintains home oxygen systems in patients homes per company policy
Processes all orders and required paperwork in a timely and accurate manner
Reports equipment hazards and/or product incidents as required in accordance with company policies
Performs other duties as assigned
Employment is contingent onBackground investigation & drug screen (company-wide)
Valid driver s license in state of residence with a clean driving record
High school diploma or GED equivalent, required
Experience with medical equipment and medical terminology, preferred
One year of related work experience, preferred
Physical DemandsRequires lifting (minimum of 65 pounds) and transporting of patient equipment
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires driving a company vehicle for the majority of the workday
Required to comply with company's Respiratory Protection & N95 Mask Fit Testing Policy
Medical Evaluation and Fit Testing Compliance in a timely manner
Annual Recertification
Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.