Sales Engineer at Crown Castle in Westborough, Massachusetts

Job Description:

Position Title:  Sales Engineer – P3    

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Sales Engineers are expected to assist in generating new business and ensure growth of existing accounts.  Sales Engineers assess potential application of company products or services and design solutions that meet customer needs. This individual will be responsible for assisting in the preparation and delivery of customer facing sales presentations and acting as a subject matter expert in all product/service offerings.  

Responsibilities

• Uses technical knowledge of product offerings to support and build sales 

• Interfaces with customers to determine technical requirements and expectations 

• Works with appropriate internal organizations (Engineering, Product, Marketing, Provisioning and Operations) to develop and validate network designs in accordance with Crown Castle capabilities. 

• Designs viable data network solutions for customer applications with alternatives based on customer-specific technical and financial parameters (May include preparation of network topologies, network drawings, and technical specifications, and assisting Sales with pricing) 

• Assist Sales Executives with ICB development and review, and assembles required data and initiates Complex ICB process 

• Assists Sales Executives in the preparation, delivery and review of sales proposals and RFP/RFQ responses with prospects and clients. 

• Communicates customer feedback to Product Management for future product developments 

• Researches and presents reports showing potential customers the cost benefit of purchasing company products or services 

• Reviews and validates all service orders before being submitted for implementation.  Participates in service order kickoff meetings to ensure smooth service implementation. 

• Develop and deliver appropriate ad-hoc training for market, including new product and new technology 

• Help to ramp up other Sales Engineers 

• Performs other support duties, as assigned 

Education/Certifications 

• Bachelor’s degree Required 

Experience/Minimum Requirements 

• Minimum five (5) or more years’ experience supporting telecommunications services to Enterprise accounts 

• Requires a professional demeanor with strong communications skills – verbal and written 

• Experience with computer software programs such as Microsoft Office Products including Excel & Visio & Mapping software  

Expectations

• Experience with CRM tools 

• Strong technical understanding of Fiber Optic characteristics, such as impact of dB loss, latency 

• Strong technical understanding & exp. w/optical transport solutions such as DWDM and SONET 

• Strong technical understanding of Carrier Ethernet Technologies including MEF 9 & 14 standards; VLANS, Q-in-Q, Data Link Layer Tunneling, RSTP, G.8032, Y.1731 

• Strong technical understanding of IP Routing protocols such as BGP and Routed Protocols, including IPv4 and IPv6  

• Strong technical presentation skills (development and delivery) 

Organizational Relationship 

Reports to: Manager Fiber Sales Engineering 

Title(s) of direct reports (if applicable):  N/A 

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

Compensation

The pay range offered for this position is $97,000.00 - $133,400 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Sales

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