Administrative Assistant at Redstone Federal Credit Union in Huntsville, Alabama

Job Description:

Job Description Summary

Responsible for providing administrative support for the diverse functions of the Community Relations department by performing a variety of duties and responsibilities.

Job Description

Essential Duties and Responsibilities

• Supports the Assistant Vice President and Community Relations department with various administrative functions including, but not limited to; coordinating and maintaining schedules, making travel arrangements, processing a variety of reports and spreadsheets, monitoring inventory for area, answering phones, directing incoming calls/email, maintaining key log, and ordering departmental supplies.


• Coordinates attendance and participation at Redstone Federal Credit Union sponsored events, registering attendees and working with event organization to obtain relevant event details to ensure that staff are fully prepared for event.


• Backs up Event Coordinator / Specialist, serving as the on site RFCU staff member working with meeting hosts to facilitate their meeting requirements as needed.


• Back up for Community Communications Coordinator, preparing for and conducting Community Involvement Committee meetings as necessary.


• Assist in functions related to community sponsorship/advertising requests and fulfillment.


• Communicate details of approved events to be shared internally and externally.


• Assists with set-up, facilitation and tear down of internal and external Redstone Federal Credit Union hosted/sponsored events.


• Interacts with departments and vendors to research and resolve problems and provide requested information.


• Assists with special projects, performing research and compiling data as necessary.


• Promotes the Credit Union by participating in community involvement and special events.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.


• Delivers friendly, caring service to internal and external members.


• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.


• Follow all physical and online security procedures and maintain strict confidentiality of all member information.


• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.


• Works scheduled hours and maintains punctuality.


• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.

Education Requirements

High School Diploma or GED - Required

Experience Requirement

Administrative and Communications Experience - Preferred

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.


• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.


• Resolve problems utilizing advanced knowledge and experience.


• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.


• Use correct English including spelling, grammar and punctuation.


• Operate computers and use business software and other standard office equipment.


• Understand and follow written and oral instructions.


• Set priorities and manage one’s own time effectively.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.


• Using hands repetitively to handle, feel or operate computers and other standard office equipment.


• Reaching with hands and arms.


• Lifting and carrying up to 50 pounds.

WORK ENVIRONMENT

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion.

Work Environment

• Works in both indoor and outdoor environments.


• Work hours may include early mornings, evenings, nights, weekends or holidays.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

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