???? Now Hiring: Customer Service Manager - Join Our Fast-Growing Fashion Boutique! ???? Are you passionate about delivering exceptional customer experiences and leading a team in a fast-paced e-commerce fashion brand? Our boutique is looking for a Customer Service Manager who can elevate our service, streamline support operations, and ensure every customer feels valued and taken care of.
???? Who We Are:
Our boutique is known for exceptional customer service, trendy styles, and a shopping experience that keeps customers coming back for more! As we continue to grow, we're looking for a skilled leader who can manage, train, and inspire our customer service team while maintaining our high standards of care. What You'll Be Doing: ? Managing & training the customer service team to ensure friendly, efficient, and professional interactions.
? Overseeing email, chat, and social media support to resolve customer inquiries quickly and effectively.
? Implementing customer service policies & best practices to improve response times and satisfaction.
? Handling escalated issues with professionalism and ensuring timely resolutions.
? Tracking key performance metrics (response times, customer satisfaction, order issues) and identifying areas for improvement.
? Collaborating with fulfillment & operations teams to troubleshoot shipping, returns, and order concerns. What We're Looking For: ? 2+ years of experience in customer service management (preferably in e-commerce, fashion, or retail).
? Proven leadership skills - ability to train, mentor, and motivate a team.
? Strong problem-solving and conflict resolution skills - can handle escalated customer concerns with professionalism.
? Excellent written & verbal communication - friendly, clear, and professional in all interactions.
? Familiarity with Shopify, or other e-commerce support tools is a plus!
? Passion for fashion & boutique shopping! ???? Competitive Compensation & Benefits: ???? Salary: $50K per year (based on experience).
???? Perks: Growth opportunities, performance-based bonuses, and a supportive work environment.
???? Location: Hybrid (Remote + On-Site in Arizona preferred, but open to fully remote for the right candidate). Why Join Us? ? Be a part of a fast-growing boutique that values customer happiness & high-quality service.
? Lead and shape our customer service experience for long-term success.
? Work with a passionate team that loves fashion and creating unforgettable shopping experiences!
???? Apply now or DM me for more details! We can't wait to meet our next Customer Service Rockstar! ????