Customer-focused | World Class Customer Experience. Must enjoy helping our retail network resolve issues and speaking with them via phone and over Microsoft Teams. Professional. Passionate about delivering a world-class customer experience.
Support experience. Meets or exceeds service level agreements, has worked in ServiceNow, has done support before.
Team Player. Helps others learn, prioritizes the success of the group, collaborates, supports others to achieve common goals.
Continuous improvement mindset. Offers solutions to prevent repeat service tickets. They want to learn and are curious, creative and interested in improving the existing model. Great time management with a focus on using time efficiently.
Flexible: Ability to work until 10 pm and on weekend days (8-4 pm) when needed.
Technical skills. At least one year of Salesforce experience including demonstrated critical thinking and problem-solving skills. Prefer Salesforce Admin certification and Salesforce Service Cloud certification.
Nice to have: Experience with APIs and Postman to help us work smarter, not harder.