IT Support Specialist II at ASMG in West Springfield, Massachusetts

Job Description:

Position Title: IT Support Specialist II
Location: West Springfield, MA
Job Category: MA Office

Pay Range: N/A
Salary Interval: Hourly


Application Instructions:

All States Materials Group ® is a regional leader in road building, pavement preservation and distribution of road materials. We see the exciting in what most take for granted: the roads we drive on every day. We strive to be the best at what we do, and we seek to do it better every day, in a safe, environmentally responsible, and technologically advanced way.

Position Description:

ASMG Services, LLC. Is seeking a skilled IT Support person to add to our team. This is an in-person position providing technical assistance/support to our end users while maintaining, configuring and monitoring desktop systems and peripherals throughout our locations. This position will function as an integral part of our technical support team, including answering phone support calls, coordinating problem resolution and documenting solutions and procedures.

Key Responsibilities:

• Provides technical assistance for all IT-related hardware (computers, peripherals, phones, AV equipment, printers, copiers, networking hardware, webcams, etc.) and desktop software systems
• Provide technical assistance with cloud-based applications and systems
• Provide education/training for supported systems to end users
• Escalate unresolved issues to higher tiers or vendors as needed
• Utilize RMM solution for monitoring, updating, preventative maintenance and configuration of supported systems
• Monitor and troubleshoot network connectivity issues
• Install, monitor, troubleshoot and update system security software and ensure company systems adhere to security policies and best practices
• Work independently and/or within a team to accomplish IT Projects as assigned
• Maintain and update technical documentation and procedures
• Track and manage IT assets, ensuring proper documentation for equipment usage and location
• Maintain up to date knowledge of supported applications, tools and IT systems
• Ensure that application usage adheres to company policy and best practices
• Perform other related jobs as assigned

Position Requirements:

Qualifications:

• A minimum of 2-4 of experience in an IT Support role
• Strong analytical and problem-solving skills
• Knowledge of Windows, Mac, and Linux operating systems, Microsoft Office, and other common business applications
• Knowledge of M365 environment, including SharePoint, Azure and Entra ID
• Experience with AV equipment, video conferencing platforms (e.g., Zoom, Teams), and basic AV troubleshooting
• Knowledge of networking hardware, concepts and protocols, such as TCP/IP, DNS, DHCP, etc.
• Knowledge of desktop hardware components and troubleshooting techniques
• Knowledge of IT Security concepts and best practices
• The ability to work under pressure and prioritize competing tasks engagements
• The ability to travel to remote sites to provide in person IT support
• Excellent communication and presentation skills
• Ability to learn new technologies and skills quickly
• Ability to work independently and collaboratively in a team environment
• A friendly and upbeat personality

Preferred Qualifications

• CompTIA A+/Network+ or equivalent
• Experience using remote support tools

Work Conditions

Office setting with controlled temperature and minimal noise. Incumbent must be able to sit for extended periods of time and tolerate working at a computer for most of their work duties.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands, reach with hands and arms, handle, feel, see, talk, and listen. The employee is also required to walk, stoop, kneel, bend, lift 30 lbs. or crouch.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer:

The Company maintains a policy of non-discrimination and is fully committed to the principles of equality in employment and opportunity for all employees. It is the continuing policy to recruit and employ the best qualified individuals without discrimination because of race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital or partnership status, status as a victim of domestic or sexual violence or stalking, pregnancy, physical or mental disability, protected military or veteran status, and/or any other protected characteristic as established by law.

This policy of Equal Employment Opportunity applies to all policies and procedures relating to personnel actions such as, but not limited to, recruitment and hiring, working conditions, benefits and compensation, training, apprenticeship, performance appraisals, promotion, transfer, discipline, termination and any and all other terms and conditions of employment. Decisions with regard to the above will be based on job related criteria, individual merit and qualifications.

It is the policy of the Company not to discriminate on the basis of gender, age, race, color, religious creed, national origin, sexual orientation, gender identity or expression, marital or partnership status, status as a victim of domestic or sexual violence or stalking, physical or mental disability, and/or protected military or veteran status or other protected bases with regard to any employment practices, including recruitment, advertising, job application procedures, hiring, upgrading, training, promotion, transfer, compensation, job assignments, benefits and/or other terms, conditions, or privileges of employment, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job. This policy applies to all jobs at the Company. The Company will continue to take affirmative action to employ and advance in employment women, minorities, individuals with disabilities, and protected veterans and to treat qualified individuals without discrimination based upon their gender, race, sexual orientation, gender identity, physical or mental disability, or protected veteran statuses, in all employment practices.

Equal employment opportunity, including veterans and individuals with disabilities.

PI266853273

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