Insurance Operations Supervisor - Surplus Lines at MMC in Austin, Texas

Job Description:

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in the Austin-Lakeline office. This is a hybrid role that has a requirement of working at least three days a week in the office.


Insurance Operations is responsible for the day-to-day delivery of the company's insurance solutions. We provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Supervisor is a seasoned leader who guides an experienced support team, making sure they are productive and meeting objectives, while helping them to resolve the more difficult issues they face.



We will count on you to:

• Manage a team of Surplus Lines Specialists, including coaching and development, conducting performance reviews, and ensuring the consistency, quality, and accuracy of work being completed
  
  


• Assist in identifying knowledge gaps throughout our US brokerage population and leverage Specialists to train where necessary
  
  


• Continuously identify areas for process improvement to increase efficiencies, as well as participate, monitor, and/or oversee the initiatives
  
  


• Maintain and consistently review staffing needs
  
  


• Keep current on pending and actual changes to surplus lines regulations
  
  


• Analyze data to determine trends, and present those findings across teams
  
  

What you need to have:

• 5+ years of work experience, which includes 3+ years in commercial lines insurance
  
  


• 3+ years of department/team management experience in an office environment
  
  


• Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint, Word, and Outlook
  
  


• Technical reporting capabilities - ability to analyze data from multiple sources, pull out pertinent data, process data in an Excel spreadsheet, and collate findings into a report to present week-over-week, month-over-month, and year-over-year trends
  
  


• Experience with root cause analysis
  
  


• Must have excellent written and oral communication skills - able to clearly articulate issues, problems, and resolutions within this field
  
  

What makes you stand out:

• Bachelor's degree preferred
  
  


• Experience working with Surplus Lines, specifically dealing with Surplus Lines taxes
  
  


• 5+ years of insurance experience preferred
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
  
  


• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  
  


• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

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Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.


Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.


Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. Apply Now