Senior End User Support Specialist at ECS FEDERAL LLC in Albuquerque, New Mexico

Job Description:

ECS is seeking a Senior End User Support Specialist, providing support to our national laboratory customer in 
Albuquerque, NM.

This role will work on both classified and unclassified machines in a highly secure area.  The work will be entirely onsite.  The team is comprised of End User Support Techs doing both Windows and Linux work, System Administrators, Certified Project Managers and Cyber Security personnel.  There is potential to learn other areas outside of desktop support for the right candidate. Selected candidate will work on a variety of customer programs and will need to be eligible to hold an SCI clearance which may require a polygraph.   Security+ certification is required within 6 months of hire.

RESPONSIBILITIES AND DUTIES:

The selected candidate will provide both classified and unclassified Windows and Linux support to our customer base.  They should have a strong customer service ethic and experience with Desktop System Administration.  They should have the ability to translate technical terms into layperson terms and present them to audiences outside of the organization.  The selected candidate must be willing to take and pass a polygraph if selected for random testing.