Relationship Manager - Private Banking at Flagstar Bank, N.A. in Palo Alto, California

Job Description:

Position Title
Relationship Manager - Private Banking

Location
Palo Alto, CA 94301

Job Summary
This role will provide personalized banking services to financial institution customers.

Pay Range: $84,878 - $112,463 - $140,049

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

• Oversees all aspects of account management, including new account opening, follow-up, communications, maintenance.


• Develops and expands existing relationships including sales efforts; supports business developers in acquiring new business endeavors.


• Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business; Handles sensitive client relationships and larger client needs.


• Analyzes problems; answers inquires for a client; researches and responds accordingly; may coordinate with other departments as needed.


• Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.


• Reviews various reports including check fraud, significant activity, significant change, large deposit, detailed transaction report and month-end reports; investigate & approve when needed.

Required Qualifications:

• Education level required: High School Diploma or General Education Degree


• 5+ years in financial services providing high level support to clients


• Exploring business development (book of business to expand)


• Prior management experience (preferred)


• Strong knowledge of financial products/services, including lending and cash management

Flagstar is an Equal Opportunity Employer.