Manager, Mortgage Loan Servicing at Commerce Bank in Kansas City, Missouri

Job Description:

About Working at Commerce



Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.


Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.


Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.



Compensation Range

Annual Salary: $91,000.00 - $139,000.00 (Amount based on relevant experience, skills, and competencies.)



About This Job



The main purpose of this job is to lead and manage consumer real estate secured (mortgage) servicing functions in a multi-dimensional servicing operation.



Essential Functions

• Manage the essential specific functional areas of the department including Customer Service, Escrow, Special Loans, Investor Accounting, Collections, Loss Mitigation, Foreclosure/REO
  
  


• Establish and maintain the department strategy and contributes to the business line strategy including value proposition alignment. Has ultimate responsibility for the completion of all daily activities or tasks (through delegation or otherwise) to ensure the proper function of the overall department. Incorporate expert level people leadership skills into strategy implementation at all levels. Cast an excellent leadership shadow.
  
  


• Drive the customer experience by proposing or adjusting daily support activities or projects related to servicing functions for the department. Responsible for overall service levels and customer satisfaction for the servicing segment of the mortgage business
  
  


• Develop an accurate servicing department budget and forecast, and is directly responsible for the servicing department financial and productivity performance
  
  


• Actively participates in the development of the CBM business plan and has direct responsibility for implementation of servicing related components
  
  


• Own and maintain all of the relationships with technology vendors that support mortgage servicing and Mortgage Electronic Registration System (MERS)
  
  


• Own and maintain all of the departmental policies and procedures that are reflective of regulatory, investor and bank requirements/guidelines. Ensure all investor, government and bank required Quality Assurance and Control process are running as required. Remediate findings as necessary
  
  


• Propose business decisions based on data reports, able to identify new business needs, or modified business needs of analysis.
  
  


• Build relationships with internal and external partners and clients. Capable of analysis and negotiation of vendor/partnership agreements. Present detailed recommendations for execution of agreements to manager.
  
  


• Provide expert-level input to user/industry groups. Track key industry trends & reports. Leverage industry relationships to advance business & assess regulatory threats. Contribute to development of regulatory and competitive strategy & recommends actions to Senior Management.
  
  


• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
  
  


• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
  
  


• Communicate decisions, priorities and relevant information to team members effectively
  
  


• Support budget management, planning and expenditure
  
  


• Perform other duties as assigned
  
  

Knowledge, Skills & Abilities Required

• Expert level knowledge of mortgage servicing, including best practices
  
  


• Expert knowledge of analysis and negotiation of vendor/partnership agreements
  
  


• Ability to comprehend Terms of Agreement well enough to assess status and recommend changes based on changes to law/regulation
  
  


• Ability to remain keenly aware of the need to assess and report operational, legal, and regulatory risk associated with a change in technology, policy, vendor, procedure, or practice
  
  


• Ability to travel as needed
  
  


• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
  
  


• Ability to drive results and balance management of organizational risk and meeting goals of the business
  
  


• Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
  
  


• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
  
  


• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  
  


• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
  
  

Education & Experience

• Bachelor's degree in Business or equivalent combination of education and experience required. Master's degree preferred
  
  


• 8+ years mortgage servicing experience required
  
  


• 5+ years leadership/supervisory experience required
  
  

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Manager, Mortgage Loan Servicing or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $91,000 to $139,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.


#LI-Hybrid


The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.


Location: 922 Walnut, Kansas City, Missouri 64106


Time Type:
Full time Apply Now