Analyst, Application Support at ICU Medical, Inc. in Salt Lake City, Utah

Job Description:

Job Description



Position Summary

The Application Support Analyst provides technical, procedural, training, installation, administration and process support for assigned applications.


Essential Duties & Responsibilities

• Expert on selected Business Applications to help users and IT staff to evaluate new requirements and test those applications functions
• Troubleshoot a wide variety of applications to help system owners and users when issues arise
• Able to analyze complex applications and user problems; evaluate and suggest alternative solutions
• Work with system owners to ensure systems are effectively implemented is running correctly for day-to-day operation
• Document and update case inquires submitted by customers
• Software Licensing
• Manage QC Network Applications. Installation of Software applications
• Provide application programming, testing, and documentation support of assigned software
• Participate in 24/7 department on-call program
• Work on special assignments as they arise



Knowledge, Skills & Qualifications

• In-depth knowledge of system implementation concepts, regiments gathering, testing, SDLC
• Strong knowledge of SharePoint configuration, methodologies, governance, SharePoint Designer
• Able to design applications from gathering of requirements through detailed specifications
• Basic understating of relational database Microsoft SQL Server, Oracle and able to query these databases using SQL
• Knowledge in database tools SQL Server Management Studio, Toad, etc.
• Knowledge of Disaster Recovery system concepts to help with implementation of business applications
• Knowledge of process compliance and how they relate to business systems
• Knowledge of principle and techniques of application business process
• Knowledge of application fundamentals and operations
• Knowledge of SDLC application design, coding, testing and implementation
• Strong customer service skills for internal and external customers
• Excellent verbal and written communication skills
• Strong analytical and problem solving skills
• Excellent collaboration skills and able to work in a team environment • Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously



Education and Experience

• Bachelor's degree in Computer Science or related IT field
7/14/2020
• Minimum 5 years in IT/Software Development and Integration with experience in Programming, SharePoint, EDM: Enterprise Document Management Systems, EQMS: Enterprise Quality Management Software



Minimum Qualifications

• Must be 18 years of age



Travel Requirements

• Typically requires travel less than 5% of the time



Physical Requirements and Work Environment


• This is largely a sedentary role.

• This job operates in a professional office environment and routinely uses standard office equipment.



About Us



ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.

With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.

We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:

• Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
• The industry's broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
• IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
• Significant US IV solutions manufacturing and supply capabilities.

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.


ICU Medical EEO Statement:


ICU Medical is committed to fostering a diverse, inclusive, and equitable work environment. As an Affirmative Action and Equal Opportunity Employer, we ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender identity, gender expression, gender reassignment, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.

If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.

ICU Medical EEO Policy Statement


OFCCP Equal Opportunity Posters

• "Know Your Rights" Poster
• Pay Transparency Nondiscrimination Provision

ICU Medical CCPA Notice to Job Applicants Apply Now