Wintrust 2025 Summer Internship - Customer Contact Center at Wintrust Financial Corporation in Rosemont, Illinois

Job Description:

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its “Different Approach, Better Results” philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.

Experience what it’s like to work for a company invested in the community, dedicated to giving back, and ready to show you how fun banking can be! Apply now for a Wintrust Summer 2025 Internship. Wintrust offers a wide range of internship opportunities across the Chicagoland area, Southern Wisconsin, and Northwest Indiana. Come join our team this summer and let us show you why Wintrust was named a Chicago Tribune TOP WORKPLACE 10 years in a row. Wintrust offers the opportunities to grow and develop your career and fosters a promote from within culture.

CCC Intern Job Responsibilities:

• Solve both internal and external customer inquiries, complaints, and requests by using a single point of contact resolution utilizing solid knowledge of the bank’s processes, procedures, and electronic systems, while identifying potential systemic problems.


• Coordinate an assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries and escalate to the appropriate operational department contact for resolution.


• Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend on customer resolution.


• Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank’s profitability goals.

Details:

• The 2025 program will run Tuesday, May 20th – Friday, August 8th.


• 40 hours/week, Paid summer internship.


• Participate in intern program activities, events, and development opportunities with your cohort.

Compensation:

• The hourly rate for this role is $18.00/hour.

Qualifications:

• Currently enrolled in a college or university, with preference for students entering their junior or senior year.


• Customer service experience required
  


• Cumulative GPA of 3.0 or higher on a 4.0 scale.


• Leadership, extra-curricular, or volunteering experience skills with a passion for results.

To apply, please visit www.wintrust.com/careers. Applications open in the Fall, and will remain open until programs are at capacity.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.