Sr. Customer Service Representative at The Judge Group Inc. in New York, New York
Posted in Other 6 days ago.
Job Description:
Location: REMOTE
Salary: $20.00 USD Hourly - $22.00 USD Hourly
Description: Our client is currently seeking a Customer Service Representative.
Required Skills:
- Bilingual French and English spoken and written
- Customer service
- Pension knowledge
- Data entry
- Call center experience
- Computer knowledge
Responsibilities:
- Responds to standard and more difficult customer inquiries regarding products and services the Company offers.
- Answers, documents, and monitors call center calls, emails, and transactions.
- Research to respond to customer inquiries, and respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
- Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.
- Documents client issues and escalates issues to appropriate parties to resolve.
- Provides written and verbal feedback to colleagues in a professional manner.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: sameer@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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