Technical Services Manager at State of Nebraska in Lincoln, Nebraska

Job Description:

The work we do matters!




Hiring Agency:

Transportation - Agency 27



Location:

Lincoln, NE



Hiring Rate:

$47.919



Job Posting:

JR2025-00015084 Technical Services Manager (Open)



Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
04-17-2025



Job Description:

Are you a dynamic leader with a passion for technology and collaboration? This exciting role offers the opportunity to drive business relationship management while overseeing critical technical teams. You'll play a key role in aligning technology with business needs, ensuring seamless communication, and enhancing transportation solutions that impact countless people daily. If you're looking for a leadership position where you can make a real difference, foster innovation, and build strong partnerships, this is the opportunity for you!


We reward our employee's hard work with a friendly and supportive work environment and a comprehensive benefits package that includes:


• State-matched retirement contribution of 156%
• 13 paid holidays
• Generous leave accruals that begin immediately
• Military leave
• Tuition reimbursement program
• Dependent tuition reimbursement program with partnering Nebraska community colleges
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• 79% employer-paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Job security and stability, even during times of economic hardship
• Employee Assistance Program
• Fun, inviting teammates
• Free parking


Pay range is $47.919 - $71.880 per hour. The pay rate may be commensurate with education and/or experience within fiscal constraints if approved.



JOB DUTIES:



Overseeing IT Operations requires a balance of strategic leadership, technical expertise, and process management. Key responsibilities for this position include:

• Business Relationship Management - Align IT services with business needs, fostering partnerships and driving technology solutions.


• Team Leadership & Development - Build and mentor a high-performing IT team, fostering collaboration, accountability, and professional growth.


• Solutions Management - Ensure the reliability, security, and efficiency of transportation-related IT systems.


• Service Delivery Oversight - Manage IT support teams to provide timely, effective technical assistance and maintain high customer satisfaction


• Incident & Problem Management - Develop processes to quickly identify, resolve, and prevent IT issues to minimize downtime.


• Budgeting & Resource Allocation - Manage IT budgets, optimize costs, and allocate resources effectively to support organizational goals.


• Process Improvement - Continuously enhance IT operations through automation, best practices, and efficiency improvements.


• Security & Compliance - Ensure IT operations follow cybersecurity protocols, regulatory requirements, and risk management strategies.


• Vendor & Contract Management - Oversee relationships with technology vendors, ensuring service agreements meet business objectives.


• Perform other duties as assigned.

Requirements / Qualications:




Minimum Qualifications: A bachelor's degree or equivalent in computer science, information systems, mathematics, engineering or other related field and two years of experience in related information technology discipline(s) (network infrastructure, coding, systems or database), and two years of experience supervising activities of professional level IT Staff; experience can be substituted for education on a year for year basis, two years of which should be as a project coordinator, leader, or supervisor.



Preferred Qualifications: Demonstrated experience in:

• 8+ years of progressive IT experience, including leadership in IT operations, infrastructure, or service management.


• Enterprise technology support teams and drive IT strategy, process optimization, and governance.


• Project management, including vendor negotiations, resource planning, and organizational change management.


• Successfully led cross-functional teams, fostering collaboration and improving service delivery.


• Communication, facilitation, and decision-making.


• Commitment to customer service excellence and continuous process improvement.


• Motivate and lead teams to achieve complex project goals.

KNOWELEDGE / SKILLS / ABILITIES:



Skills in:

• Leadership & Team Management - Ability to inspire, mentor, and develop high-performing IT teams.


• Strategic Thinking - Capacity to align IT operations with organizational goals and drive continuous improvement.


• Problem-Solving - Strong analytical skills to identify issues, troubleshoot effectively, and implement solutions.


• Communication & Collaboration - Excellent verbal and written skills to engage with stakeholders across technical and non-technical backgrounds.


• Project & Change Management - Knowledge/experience to manage IT projects, deployments, and transitions with minimal disruption.


• Vendor & Contract Management - Ability to negotiate and manage technology service providers and agreements.


• Budgeting & Resource Allocation - Proficiency in managing IT budgets, optimizing costs, and allocating resources efficiently.

Abilities:

• Adaptability - Stay current with emerging technologies and adjust strategies accordingly.


• Decision-Making - Make informed choices that balance business needs, security, and efficiency.


• Customer Service Focus - Ensure IT services enhance user experience and meet organizational expectations.


• Process Improvement - Drive innovation and automation to optimize IT operations.

Benefits



We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.


Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits



Equal Opportunity Statement



The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.



Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page. Apply Now