Job Description:
The work we do matters!
Hiring Agency:
Health & Human Services - Agency 25
Location:
Lincoln, NE
Hiring Rate:
$20.340
Job Posting:
JR2025-00015032 IT Help Desk Coordinator (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
04-15-2025
Job Description:
Nebraska Department of Health and Human Services (DHHS) is searching for a IT Help Desk Coordinator to join our IS&T team! In a Help Desk environment, you will provide technical support for Health and Human Services in the areas of computer systems, products and services.
If you have strong problem-solving skills and enjoy helping others, apply today and be part of a team that makes a difference!
Examples of Work
What you will do as an IT Help Desk Coordinator:
- Provide IT Help Desk support as a member of the Help Desk Team. The Help Desk provides support to a large number of Agency staff and external partners performing a large variety of duties.
- Responsible for receiving and fulfilling customer requests.
- Answering customer questions, IT issue troubleshooting and problem resolution, provisioning and onboarding new users, and assigning access to users as roles change.
- Support is provided for both local and remote users operating a variety of technologies including desktops, laptops, network connectivity and cell phones.
Requirements / Qualifications
Minimum Qualifications: One year of post high school coursework or vocational/technical training in computer science, data processing operations, information technology, management information systems, network/ telecommunications systems, AND one year of experience either in installing and using software applications or operating data processing systems, or in instructing others in the use of these applications or systems. Equivalent combination of education and experience in the areas described above may substitute for these requirements.
Preferred Qualifications: One year of more experience in an IT customer service role. Experience with a wide variety of IT software, hardware, networking, and telephony technologies. Experience with provisioning and on-boarding new users.
Other: Position is located on-site at the Nebraska State Office Building in Lincoln.
Hiring rate: Available wage to be offered is $20.340/ hr.
Knowledge / Skills / Abilities
Strong customer service skills. Ability to work with individuals with varying IT knowledge and skills. Ability to coordinate with other teams. Good troubleshooting skills. Good time management skills.
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
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