Train Sales Advisors and Sales Coordinators on appointment setting skills and provide ongoing coaching and performance feedback to maintain high standards in our Sales Call Center
Monitor team performance metrics like call volume, conversion rates, and appointment set ratios to identify areas for improvement
Develop and implement effective appointment setting strategies to generate qualified leads and maximize conversion rates
Analyze lead sources and customer data to identify potential opportunities and target demographics
Continuously refine call scripts, lead qualification criteria, and outreach methods to improve results within the Sales Call Center
Regularly monitor call recordings to evaluate appointment setter performance, identify areas for improvement, and provide targeted coaching
Collaborate with marketing teams to develop lead generation campaigns and nurture potential customers
Report and attend weekly meetings to communicate key performance indicators and progress updates to Senior Call Center Management.
Qualifications:
Proven experience managing a successful Call Center Sales Development, Sales Coordinator or Appointment Setting team
Strong understanding of sales principles, lead generation strategies, and customer relationship management
3-5 years of experience in Solar/Construction Industry will be an advantage
Proficiency in Salesforce or other CRM systems and sales automation tools to track performance and manage lead flow
Analytical skills to interpret data, identify trends, and make informed decisions
Ability to adapt to changing market conditions and implement new strategies