DTLR is seeking a dedicated and technically proficient Retail A/V Support Specialist to ensure the seamless operation of audio-visual systems within our retail stores. This role focuses on maintaining the functionality and quality of DTLR Radio broadcast integration, in-store audio systems, and any related digital signage or displays. The Retail AV Specialist will be responsible for troubleshooting, maintenance, and proactive support to ensure a consistent and engaging customer experience.
Responsibilities:
DTLR Radio Integration & Broadcast Operations:
Install, maintain, and repair radio equipment.
Ensure consistent and high-quality audio playback of DTLR Radio broadcasts within assigned store locations.
Troubleshoot and resolve any issues related to audio signal flow, internet connectivity, or playback equipment.
Collaborate with the DTLR Radio Technical Director to implement updates, resolve technical challenges, and ensure broadcasts comply with station regulations.
Set up live broadcasts and prepare for outside broadcasts, including equipment setup and operation.
Update broadcast hardware and software.
Ensure that broadcasts follow any prescribed logs or playlists.
In-Store Audio Systems:
Maintain and troubleshoot in-store audio systems, including speakers, amplifiers, and control panels.
Ensure proper audio levels and sound quality throughout the store.
Perform regular inspections and preventative maintenance on audio equipment.
Operate the audio mixing console, adjusting audio levels and settings. Cue and play music, commercials, and other audio.
Set up and dismantle audio equipment and edit pre-recorded segments.
Digital Signage and Displays:
Ensure proper functionality of digital signage and displays, including content playback and hardware maintenance.
Troubleshoot and resolve issues related to video displays, content delivery, and connectivity.
Assist in the deployment of new digital displays.
Technical Support and Troubleshooting:
Provide technical support to store staff and on-air talent regarding audio and visual equipment.
Respond to and resolve technical issues in a timely and efficient manner, including during live broadcasts or recording sessions.
Document technical issues and resolutions for future reference.
Identify and resolve technical issues with equipment.
Equipment Setup and Operation:
Installing, configuring, and operating broadcast equipment like cameras, microphones, audio mixers, video switchers, and transmission systems in studio and remote locations.
Setting up cameras, lighting, microphones, soundboards, and other studio equipment according to production needs.
Equipment Maintenance and Inventory:
Perform routine checks, troubleshooting malfunctions, and repairing broadcast equipment to ensure optimal performance.
Perform routine checks and cleaning of studio equipment, coordinating repairs when necessary.
Perform routine maintenance and repairs on AV equipment.
Maintain accurate inventory records of AV equipment and supplies within assigned stores.
Report any equipment malfunctions or needs for replacement.
Keeping track of studio equipment and supplies, ensuring proper storage and usage.
Signal Monitoring:
Monitoring audio and video levels during live broadcasts to maintain quality and identify potential issues.
Maintain optimal sound and picture quality by adjusting levels and monitoring equipment readings.
Installation and Setup:
Assist with the installation and setup of new AV equipment in store locations.
Ensure proper cabling and connections for all AV systems.
Collaboration and Communication:
Work closely with directors, producers, and other technical staff to achieve desired visual and audio effects.
Coordinate with marketing and promotion personnel.
Provide technical assistance during live events, rehearsals, and studio sessions.
Compliance and Safety:
Adhering to regulations regarding broadcast transmission standards.
Adhering to safety procedures related to studio equipment and operations.
System Upgrades:
Staying informed about new broadcast technologies and recommending upgrades to improve broadcast quality.
Other duties as assigned.
Qualifications:
High school diploma or equivalent; technical certifications or associate's degree in a related field preferred.
Minimum of 1-2 years of experience working with audio-visual equipment in a retail or commercial environment.
Strong understanding of audio systems, including speakers, amplifiers, and signal flow.
Basic knowledge of digital signage and video display systems.
Excellent troubleshooting and problem-solving skills.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.
Ability to work flexible hours, including evenings and weekends, as required.
Valid Driver's License, and reliable transportation.
Skills:
Audio system troubleshooting
Digital signage maintenance
Technical support
Equipment maintenance
Inventory management
Communication
Teamwork
Organization
Physical Requirements:
Ability to lift and carry equipment up to 50 pounds.
Ability to climb ladders and work in confined spaces.
Ability to stand for extended periods.
Ability to travel to multiple store locations within the assigned region.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy. Pay range: $18/hr - $25/hr (Depending on Experience); This role will be eligible for medical, dental, vision, 401k, sick leave, and company paid time off plan.