We are seeking a dedicated 401(k) Relationship Manager to serve as the primary point of contact for our retirement plan clients. This role is responsible for maintaining strong relationships with plan sponsors, ensuring high-quality service, and delivering strategic guidance to support plan success. The Relationship Manager will meet with clients on a quarterly basis to review plan performance, provide fiduciary updates, and identify opportunities for plan enhancements.
Key Responsibilities:
Client Relationship Management
- Serve as the primary contact for assigned retirement plan clients, ensuring a high level of client satisfaction.
- Conduct quarterly meetings with plan sponsors to review plan performance, investment options, regulatory updates, and participant engagement strategies.
- Build long-term relationships by understanding client objectives and proactively addressing their needs.
- Work closely with internal teams to ensure seamless service delivery and timely resolution of client requests.
Plan Oversight & Strategic Guidance
- Review plan investments and benchmarking reports using industry tools such as RPAG or FI360.
- Provide fiduciary support and guidance to help clients meet their compliance obligations.
- Analyze plan metrics, such as participation rates and deferral trends, to recommend plan design improvements.
- Educate plan sponsors on industry trends, regulatory changes, and best practices for retirement plan management.
Participant & Sponsor Education
- Support client efforts to enhance employee retirement readiness through effective communication strategies.
- Assist in developing participant education programs, including enrollment meetings and financial wellness initiatives.
- Partner with recordkeepers and TPAs to coordinate participant engagement efforts.
Qualifications & Experience:
- Bachelor's degree in Business, Finance, or a related field preferred.
- 3+ years of experience in 401(k) relationship management, retirement plan consulting, or financial services.
- Strong understanding of ERISA regulations, fiduciary responsibilities, and investment due diligence.
- Experience working with plan sponsors, TPAs, recordkeepers, and investment platforms.
- Proficiency in industry tools such as RPAG, FI360, or other investment monitoring systems is a plus.
- Excellent communication, presentation, and relationship-building skills.
Key Competencies:
- Client-first mentality with a proactive and consultative approach.
- Strong analytical and problem-solving skills.
- Ability to effectively explain complex financial concepts to plan sponsors and participants.
- Highly organized with the ability to manage multiple client relationships simultaneously.
Why Join Us?
- Opportunity to make a meaningful impact on retirement outcomes for businesses and their employees.
- A collaborative and growth-oriented team environment.
- Competitive compensation, benefits, and professional development opportunities.
If you are passionate about helping businesses optimize their retirement plans and enjoy building lasting client relationships, we encourage you to apply for this exciting opportunity.