Consistent growth over the life of the company including 10 consecutive years of revenue growth
Open book company - we share information with all of our diverse team members
All FT employees are bonus eligible
Excellent benefits including company paid EAP and life insurance.
Includes health insurance, HRA, company matched HSA, company matched 401(k), etc.
Job Title: Customer Development Engineer
Classification: Exempt
Reports to: Product Development Manager
Wage Range: $62,500 - 67,500/year
Company Description
Blasch Precision Ceramics, Inc., produces and markets net shape ceramic and refractory components to a wide variety of industrial markets worldwide. These industries include specialty alloys, non-ferrous metals, chemical/petrochemical processing, power generation, industrial process heating and mining.
The Blasch Process is a unique, proprietary forming method developed to produce net shape and near net shape ceramic parts exhibiting very attractive physical properties. Many of the products produced by Blasch have complex shapes that could not be produced with other existing ceramic technology.
Position Overview
The Customer Development Engineer assists in technical efforts by performing quantitative and qualitative analyses on test samples and products, communicating with customers relating their concerns/complaints, and providing additional technical support to the Technology team as needed.
Duties and Responsibilities
Technical Customer Support
Represent the company in its technical efforts as a contact when assigned to a customer for concerns relating their product(s)/process(es)
Lead destructive and/or non-destructive tests on ceramic products to determine the cause of concern/failure
Lead technical conversation(s) with customers
Build and manage technical rapport with customers
Collaborate with the Manufacturing team to investigate and circumvent material and/or process related customer issues
Collaborate and assist other engineers (Product Development, Process, Materials)
Report activity, progress to goals, and other pertinent customer information at regular intervals to superior
Frequent collaboration inter- and intra-departmentally
Occasional domestic travel to customers for technical support or installation assistance
Occasional international travel to customers for technical support or installation assistance
All other tasks as assigned by the manager
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Skills
Knowledgeable in ceramics and material science
Experience with lab testing equipment and methods
Technical troubleshooting skills
Strong verbal and written communication
Excellent customer service skills
Strong organizational abilities
Project management
Excellent attention to detail
MS Office proficient
Ability to manage multiple projects simultaneously
Supervisor Responsibility
None
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smart phones.
This role will additionally use professional lab equipment such as weighing scales, digital gauges, electric kilns, industrial mixers, vacuum pumps, and other lab-based equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.