Customer Service Representative - VFP at Cigna in Waltham, Massachusetts

Job Description:

Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare touse those skills to help your patients' dreams of having a family come true! As a Customer Service Representative at Freedom Fertility, you'll use your empathy and listening skills to handle inbound calls frompatients and learn more about their medical history and challenges with fertility. This is not your average customer service job - you'll work for a company that truly cares about people while helping our patients achieve happiness.
Here's a little more on how you'll make a difference:

• Ensure process efficiency - Collaborate with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.


• Pay attention to detail - Accurately obtain and enter patient information, including shipping, insurance, and payment details .


• Be a team player - Escalate complex claims to the appropriate team for further action.

• Health coverage effective day 1 (including medical, dental, vision)


• Holiday, PTO and OT pay


• 401K with company match


• Tuition reimbursement


• Fun, friendly and unique culture - bring your whole self to work every day!

• Call center experience preferred, not required


• An empathetic and fun-loving personality with a few good jokes on the ready


• High School Diploma or GED required


• Excellent customer service , organization and time management skills


• Multitasking - Operating several systems at once


• PC skills including knowledge of Microsoft Office Suite (Outlook) and Internet

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.