Business Intelligence Analyst at ThyssenKrupp Elevator Corporation in Atlanta, Georgia

Job Description:

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Business Intelligence Analyst in Atlanta, GA.

Responsible for providing analytic and administrative support to the NA leadership team including - but not limited to - pricing, customer and consultant behavior, monthly portfolio movement and forecasting, bid coordination and support, market and resource segmentation, and critical customer reporting.

ESSENTIAL JOB FUNTIONS:

• Critical customer reporting including monthly/quarterly/semi-annual data to support contractual compliance and QBR/SABRs


• Monthly activity management reporting - portfolio movement (including NSG for National Accounts), forecasting, cancellation data, worst performing units, Account Manager performance data and rankings.


• Identify and enhance processes and tools to support internal (PBI) and customer (Work Order Systems) data integrity, reporting and integration for report-outs and compliance


• Ensure accuracy of National Customer performance data including:


• NA size (units & value), profitability, streams (Service, Repair, Mod.), market segments


• Portfolio expiry profile


• Exposure triggers (expiration profile, worst performing contracts/units, NPS, critical customer contract compliance)


• Create and maintain SOP for large RFPs including bid milestones, data distribution and collation, approvals, field feedback loops, incorporation of analytics, standard objections and offerings (Digital, obsolescence, penalties, damages)


• Other duties as assigned

• High school diploma or GED; at least two plus years of experience that is directly related to the duties and responsibilities specified.


• Bachelor's degree and 2 plus years in analytics, data management, preferred


• Experience with Oracle, Corrigo, Ariba, Salesforce, and BI a plus, preferred


• Experience with TKE or in elevator industry with knowledge of product, process and contractual verbiage preferred but not essential


• Demonstrable record of working collaboratively and creatively in tactical and strategic environment


• Proficient to advanced Microsoft Office skills, specifically Excel, to create, embed and navigate complex spreadsheets.


• Business analytics, including data mining and research, data visualization and warehousing.


• Ability to navigate internal and external performance portals, create dashboards and reports.


• Strong customer orientation.


• Deploy effective interpersonal and communication skills across all levels of NA team, verbally and in writing.


• Facilitate large scale project execution involving a multitude of stakeholders, documents and datasets.


• Experience and understanding of contractual language.


• Assess and make educated decisions based on data.


• Must be detail oriented and be able to prioritize


• Familiarity with navigating, populating and extracting data from customer operating portals

TK Elevator is currently seeking an experienced Business Intelligence Analyst in Atlanta, GA.

Responsible for providing analytic and administrative support to the NA leadership team including - but not limited to - pricing, customer and consultant behavior, monthly portfolio movement and forecasting, bid coordination and support, market and resource segmentation, and critical customer reporting.

ESSENTIAL JOB FUNTIONS:

• Critical customer reporting including monthly/quarterly/semi-annual data to support contractual compliance and QBR/SABRs


• Monthly activity management reporting - portfolio movement (including NSG for National Accounts), forecasting, cancellation data, worst performing units, Account Manager performance data and rankings.


• Identify and enhance processes and tools to support internal (PBI) and customer (Work Order Systems) data integrity, reporting and integration for report-outs and compliance


• Ensure accuracy of National Customer performance data including:


• NA size (units & value), profitability, streams (Service, Repair, Mod.), market segments


• Portfolio expiry profile


• Exposure triggers (expiration profile, worst performing contracts/units, NPS, critical customer contract compliance)


• Create and maintain SOP for large RFPs including bid milestones, data distribution and collation, approvals, field feedback loops, incorporation of analytics, standard objections and offerings (Digital, obsolescence, penalties, damages)


• Other duties as assigned