Office Operations Coordinator - SEMHC at Eskenazi Health in Indianapolis, Indiana

Job Description:

Division:Eskenazi Health


Sub-Division: SEMHC


Req ID: 22724



Schedule: Full Time


Shift: Days


Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.




FLSA Status


Non-Exempt




Job Role Summary


The Office Operations Coordinator - Sandra Eskenazi Mental Health Center is responsible for providing administrative and operational support to leadership within Sandra Eskenazi Mental Health Center to include all eLearning system requirements. This involves scheduling, updating/managing documents to include policy and procedures, indexing records, providing reports, ensuring data integrity, performing HIM scanning responsibilities and executing operational solutions while providing a high level of both internal and external customer service. The Office Operations Coordinator ensures staff and leaders have the tools and materials to perform their jobs effectively.




Essential Functions and Responsibilities

• As directed, manages the functions associated with the e-learning system for Sandra Eskenazi Mental Health Center
• Assists leadership in day-to-day coordination and management of business administrative activities
• Provides assistance and coordination regarding company meetings and events as necessary; this may include some or all of the following - scheduling, invitation, reservation and preparation of guest accommodations and the distribution and preparation of meetings
• Provides administrative and clerical support for Sandrra Eskenazi Mental Health Center new hire orientation, student orientation, resident and intern orientation, as well as policy review meetings
• Monitors staff licensure, credentialing, and ongoing educational and occupational requirements; accurately maintains records of the same
• Monitors background checks to ensure compliance with regulatory requirements
• Assists with the coordination and execution of administrative tasks, as requested by other members of the administrative and leadership team, to ensure project delivery within allotted timelines
• Serves as a liaison; coordinates and manages compliance to the Mental Health Funds Recovery program
• Distributes mail, answers telephone and provides exceptional internal and external customer service
• Ensures office supplies are sufficient for daily operations and that office equipment is functioning properly
• Assists program managers with monitoring employee equipment inventory from hire through termination

Job Requirements

• Bachelor's degree in Business or Office Administration and two years of job-related, progressively responsible typing and secretarial experience with public contact is preferred; OR Associate's degree and four years of secretarial/office coordination experience may be accepted in lieu of Bachelor's degree

Knowledge, Skills & Abilities

• General working knowledge of office administration


• Skills with standard office equipment


• Advanced Microsoft Office skills in Outlook, PowerPoint, Word and Excel; high degree of accuracy


• Professional telephone etiquette required for contact with employees, visitors, and health professionals


• Knowledge of general front desk procedural and protocol requirements


• Ability to prioritize work and devise own work patterns and methods for daily operations and critical thinking


• Ability to be flexible with changing priorities; ability to work effectively under time and work pressures


• Ability to follow directions and exercise good judgment


• Ability to work with minimal supervision


• Ability to communicate effectively in a tactful, courteous manner with patients, families, visitors, and health care professionals

Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.



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