Customer Account Manager at ORBIS Corporation in Oconomowoc, Wisconsin

Job Description:

Key Duties and Responsibilities:

• Daily communication with customers and associated sales personnel on order management topics.


• Management of customer orders from receipt of customer order to receipt of product at the

• Activities include contract review, order entry, order edit, order maintenance, order

• Provide direct line and ACD line support for all incoming service-related phone calls


• Demonstrate an understanding of ORBIS products and product application


• Support the execution and continuous improvement of the quality policy


• Resolve any issues that arise, including identifying root cause, determining options, and negotiating with the plant and customer


• Navigate between multiple systems, including SAP, SharePoint, Salesforce, and Teams


• Support sales personnel with quoting, purchase order changes, and customer inquiries as needed


• Support team as back-up coverage


• Other duties as assigned

Education/Certification

Level Required

High School Diploma

Level Desired

Bachelor's Degree

Description

Relevant work experience may be considered in lieu of education requirement.

Work Experience

Required

3-5 years Customer Support experience

Desired

5-10 years of similar customer support experience within an ISO Certified manufacturing environment. Prior ERP System experience

Additional Knowledge, Skills, and Abilities

• Strong communication (verbal and written) skills and collaboration in a team environment


• Ability to multi-task in a high paced environment, while maintaining attention to detail


• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty


• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department


• Familiarity with organization's policies, standards, and procedures guiding customer interactions, while using strong problem-solving skills


• Knowledge of practices, tools, and techniques for communicating with a customer


• Knowledge of and ability to apply the processes, activities, and tools needed to ensure strong customer satisfaction


• Ability to lead by example