Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Responsibilities
Architect, design, and develop AI knowledge hub and AI agent apps for business automation
Lead and mentor team members on software engineering best practices
Education and Experience
M.S. in Computer Science (or related field) from a top-tier US university, with 5 years of relevant work experience
Ph.D. in Computer Science (or related field), with 2 years of relevant work experience
Our Hiring Process is "Easy with eGain"
Step 1: Written test
Aptitude section - this is a GRE style test (60 minutes or less)
Functional section - this is a take-home programming test
Step 2: Panel interview (in-person at eGain Sunnyvale office)
Next Step
Email resumé to hiring@egain.com with "Principal Software Development Engineer" as email subject.
Compensation
Base salary range is $150,000 to $200,000 per year.
Stock options.
This position may involve working on a government contract, requiring US citizenship or a Green Card held for 3 or more years.