Signify has the pleasure of partnering with a well funded GenAI startup focused minimizing AI hallucinations. They are rapid expanding and hiring a Head of Field Engineering is critical for them.
The Head of FE will lead both the sales engineering and customer success engineering teams. This is a high-impact leadership role where you'll shape how the teams engage with customers and drive long-term success.
Core responsibilities:
Lead and scale our Sales Engineering and Customer Success Engineering teams, ensuring enterprise and strategic customers have top-tier technical resources
Work closely with the product team to refine and update technical demos
Enable the team on how to sell to technical buyers effectively
Optimize pilot programs, tailoring them for different buyer personas
Build and refine distinct customer journeys for Enterprise vs. Strategic accounts
Develop a customer enablement program, including onsite workshops, in-depth presentations, and strong POVs to drive adoption and success
What We're Looking For:
Highly technical background in AI, data, or other leading tech companies with a strong GTM focus
Technical degree (preferred) in Engineering
Deep understanding of technical personas-their pain points, priorities, and decision-making processes
Experience supporting both Enterprise and Strategic customers
8+ years leading pre-sales and post-sales teams at high-growth SaaS companies
This is a hybrid, 1-3 days onsite in SF. Relocation package available.