We are looking for an experienced, energetic, and self-motivated Customer Service Supervisor to lead, motivate and manage a team of 5-7 customer service agents. As a Customer Service Manager, you will oversee operations and provide excellent customer service by relying on phone, email, chat, and frontal support. You are a results-oriented leader who sets and achieves high performance standards.
Responsibilities:
Interview, hire, train, and manage a team of customer service agents, providing direction, coaching, and motivation as needed
Create a customer service team to provide excellent customer service to ensure customer satisfaction
Monitor and respond to customer inquiries in a timely and efficient manner
Manage customer data, including tracking and recording customer feedback
Monitor customer service agent performance, ensuring customer service satisfaction goals are met
Develop strategies and processes to improve customer service
Create reports highlighting key performance metrics and customer service satisfaction
Utilize customer service software to optimize customer service processes
Requirements:
Bachelor's degree or equivalent
At least 2 years of managerial experience working in customer service
Excellent interpersonal, organizational, and problem-solving skills
Knowledge of customer service and support processes and industry trends
Proficiency with customer service software and applications
Ability to adapt and remain diplomatic in difficult situations
Excellent communication and interpersonal skills
Must be able to work in a fast-paced, high-stress environment