We are seeking a highly skilled and dedicated Technical Services Representative. The successful candidate will utilize their technical expertise and analytical skills to provide exceptional advice and support on a diverse range of products with technical specifications. This field-based position plays a critical role in problem-solving, troubleshooting, and gathering essential data for RFPs to enhance Imperative's technical offerings to the marketplace.
KEY RESPONSIBILITIES:
Technical Support & Problem Solving:
Perform comprehensive system analysis, interpret data, and deliver detailed written recommendations to ensure optimal customer operations.
Successfully identify and address technical issues, providing innovative solutions to meet customer needs.
Conduct site surveys, product application audits, and field evaluations for both existing customers and new accounts.
Collaboration & Customer Engagement:
Work closely with the Business Development team to support the launch of new applications and services.
Provide on-time technical support to both new and existing customers, ensuring efficient troubleshooting and problem resolution.
Follow established protocols to adhere to all Imperative Chemical Partners HSE guidelines and customer safety standards.
Project Management & Reporting:
Manage multiple projects simultaneously, prioritizing based on urgency, project origin date, and internal deadlines.
Ensure timely submission of detailed reports from field visits, including observations, technical assessments, mechanical process changes, pictures, drawings, and comprehensive write-ups.
Complete all details required on Tech Service Request forms with accuracy and efficiency.
Continuous Improvement & Process Enhancement:
Use data and observations to recommend and implement mechanical process improvements where applicable.
Ensure surveys and technical support requests are addressed within a standard 3-day lead time if no other projects are pending.
Participate in ongoing training and development to enhance technical expertise and service capabilities.
REQUIRED EDUCATION, QUALIFICATIONS AND EXPERIENCE
Education:
Associate's Degree.
Experience:
2+ years in a Technical Role.
2+ years in the Oil & Gas Chemicals industry.
PREFERRED EDUCATION & EXPERIENCE:
Education:
Bachelor's Degree.
Experience:
6+ years in the Oil & Gas Chemicals industry.
PRE-EMPLOYMENT REQUIREMENTS
Must complete and pass all required pre-employment screenings.
This description reflects management's assignment of essential functions, it does not exclude or restrict the tasks that may be assigned or re-assigned. This job description is subject to change at any time.
Imperative Chemical Partners is an Equal Employment Opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national or ethnic origin, veteran, or disability status.