Energy Wise Home - Field Supervisor at Franklin Energy in Raleigh, North Carolina

Job Description:

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.


Position Summary

The Field Supervisor is primarily responsible supervising field personnel who install energy efficient equipment and products.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Creation and management of onboarding training for new hires
• Supervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointments
• Control product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficiently
• Conduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer service
• Support team members conducting field operations with troubleshooting, customer issues, and logistics
• Provided technical assistance to crews
• Approve installation summary sheets and verify that all work is complete and documented
• Approve all timesheets, expense reports, and time off requests for assigned team members
• Assist with performance review writing and presentation to direct reports
• Assist with conducting disciplinary action as needed
• Collaborate with other Field Supervisors and Field Managers to share best practices and continually improve operations
• Perform and teach combustion safety testing, air sealing work, and direct installation. Conduct site assessments, direct installations, and air sealing appointments as needed.
• Conduct inventory counts and submit inventory reports as requested by management.
• Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.
• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.
• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.

Position Requirements

Education and Experience

• High school diploma or equivalent
• Advanced degree - preferred
• Supervisory experience - preferred
• Experience in installing technologies
• Minimum of three years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management. Weatherization knowledge - A plus
• Knowledge of construction tools - Preferred
• Experience in customer service, sales, and field work - Preferred
• Mechanical and technical aptitude

Required Skills, Knowledge and Abilities

• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license

Travel Requirements

• Willingness to travel up to 80%

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.


The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.


An Equal Opportunity Employer Apply Now