Wheelchair Agent - LAX at ERMC Aviation LLC in Los Angeles, California

Job Description:

General information

Job Title

Wheelchair Agent - LAX

Date

Thursday, April 3, 2025

City

Los Angeles

State

California

Base Pay Rate:

$ 19.28

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, P.M. shift

Requirements and Description

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs such as passengers needing wheelchair assistance.


• Handle all aspects ofwheelchair supportby operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.


• Direct passengers through Customs, Immigration, and Quarantine.


• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bagsare madeavailable for loading upon departure and delivery to passengers upon arrival.


• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software.


• Oversee all customer services issues related to wheelchair-bound customers.

• Have the flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime.


• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.


• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.


• Must be at least 18 years of age.


• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.


• Must complete ramp and SIDA training to obtainairport authority identification security.

• Flight Benefits - exclusive travel privileges for yourself and your family


• Competitive pay with daily access to earned wages


• Paid holidays and Paid time off


• Comprehensive Medical, Dental, and Vision Insurance


• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees


• Exclusive Discounts and Additional Wellness programs