Customer Service Agent - LAX at ERMC Aviation LLC in Los Angeles, California

Job Description:

General information

Job Title

Customer Service Agent - LAX

Date

Thursday, April 3, 2025

City

Los Angeles

State

California

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.


• Assists passengers to resolve issues with their delayed, lost, or damaged items.


• Utilizes computer software to track and catalog luggage.


• Handles customer interaction with class in an efficient, effective, and professional manner.


• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.


• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.


• High School diploma or GED.


• Valid In-State Driver's License.


• Ability to pass a pre-employment drug screen.


• Ability to pass up to a 10-year background check.


• Must be at least 18 years of age.


• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.


• Must complete ramp and SIDA training to obtain airport authority identification security.


• Must be able to carry heavy items up and down jetway stairs.


• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!