Part-Time Guest Services, IU Event Services at Indiana University in Bloomington, Indiana

Job Description:

Department



AUDITORIUM (BA-AUTM-IUBLA)



Department Information



IU Event Services is Bloomington's leading provider of guest services staffing for sports, academic, and entertainment events. Our service model strives to create positive experiences for our guests and a fun, high-energy environment for our staff. IU Event Services events are aligned with the vision and goals of Indiana University, bringing with us the philosophy that every event must be created with our guests in mind.



Job Summary



Department Specific Responsibilities

• Provides exceptional customer service to every guest they encounter to ensure a positive and welcoming experience


• Be trained to take on any position including (but not limited to); scanning tickets, guest seating, and assisting in VIP hospitality areas


• Assists patrons with accessibility needs


• Oversees crowd management to ensure a safe experience for all guests


• Becomes familiar with venue layouts and provide directional assistance to guests
  

Qualifications



EDUCATION



Required

• High School level education or equivalent (such as HSED or GED)

WORK EXPERIENCE



Required

• Prior sales or customer service positions

SKILLS



Required

• Outstanding customer service and communication skills


• Willingness to learn new skills and take feedback


• Eagerness to support and cheer on coworkers in a team environment


• Ability to adjust to everchanging event demands
  

Working Conditions / Demands



Ability to move through a multi-level facility. Ability to stand for extended periods of time. Ability to lift up to ten pounds



Work Location



Bloomington, Indiana


This is an in-person position.



Advertised Salary



$12.00 per hour and $12.25 per hour based on event type.


Additional supervisor and manager positions available after experience.


Paid incentives offered throughout calendar year to incentivize attendance at various major events.



Work Hours



Shift times vary
Up to 29 hours per week (work hours must total 29 across all part-time university jobs the employee holds)
Many shifts are on weeknight evenings or weekends


Employees have the flexibility to create their own work schedules based on available events. Management may provide certain schedule requirements employees are expected to meet (i.e. working 5 out of 7 home IU Football games).



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance


• Dental insurance


• Health Savings Account with generous IU contribution


• Life insurance, LTD, and AD&D options


• Base retirement plan contribution from IU, subject to vesting


• Additional supplemental retirement plan options


• Tuition benefit for IU classes


• 10 paid holidays per year


• Generous Paid Time Off


• Paid Parental Leave


• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Part Time Employee


FLSA: Nonexempt


Job Function: Part Time Employee


Job Family: Part Time Employee


Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



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