Mental Health and Wellness Care Manager (Student Support Specialist) at Indiana University in South Bend, Indiana

Job Description:

Department



STUDENT SUPPORT (SB-SUPP-IUSBA)



Job Summary



Responsible for designing and administering student programs and initiatives that offer support for student in crisis, facing adversity or challenges, demonstrating need for case management in mental health services, or belong to an under-represented student population. Initiatives and programs may be focused on multiple student populations, and focuses may include, student advocacy, case management, care coordination, community resource development, data gathering and reporting, marketing, and project management.


Department Specific Responsibilities

• Interfaces directly with students, families, faculty, staff, funding sources, and community partners to assess and coordinate care management for mental health student needs beyond services provided through clinical mental health treatment.


• Collaborates with staff in the Division of Student Engagement, faculty, staff, and community stakeholders, on shared student support goals. Data management and reporting responsibilities relative to grant project management, university policy compliance, and Indiana University 2030 strategic goals and outcomes.


• Projects outcomes for support services offered through the Division of Student Engagement and the Office of Accessibility, Mental Health, and Wellbeing, relative to division and campus strategic goals, values, and mission.


• Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports to impact students and budget and program objectives and will present to stakeholders on effectiveness moving forward.


• Serves on campus and community committees and performs student research and support across the field of higher education and at peer institutions to identify and recommend best practices.


• Provides mentoring support to student interns engaged with mental health and wellness support across the Division of Student Engagement.


• Serves as a direct liaison to intern supervisors to ensure that program initiatives are implemented effectively.

General Responsibilities

• Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.


• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.


• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.


• Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.


• Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.


• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.


• May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field

Preferred

• Master's degree in higher education student affairs, mental health and human services, public health, or social work

WORK EXPERIENCE



Required

• 2 years in student services, higher education, social work, counseling, law, or related field

Preferred

• 4 years in student services, higher education, mental health, case management, public health, or social work

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrates time management and priority setting skills


• Demonstrates a high commitment to quality


• Possesses flexibility to work in a fast paced, dynamic environment


• Seeks to acquire knowledge in area of specialty


• Highly thorough and dependable


• Demonstrates a high level of accuracy, even under pressure


• Demonstrates ability to maintain confidential information


• Ability to simultaneously handle multiple priorities


• Demonstrates excellent judgment and decision making skills


• Demonstrates customer service skills


• Knowledge of student development, counseling, or career development theories and practices


• Knowledge of current needs and trends of diverse student populations


• Ability to advise students individually and in groups on student-related matters


• Commitment to working with people from diverse backgrounds and demonstrated cultural competency


• Ability to build strong partnerships with students and other university departments

Preferred

• Possesses flexibility to work in a team environment


• Seeks to acquire resource development in area of specialty


• Knowledge student development, mental health, and case management best practices


• Ability to build strong stakeholder relationships


• Recognizes the value that different perspectives and cultures bring to an organization


• Gaining the confidence and trust of others through honesty, integrity, and authenticity


• Holding self and others accountable to meet commitments


• Action oriented and optimizes work processes by demonstrating the most effective and efficient processes to get things done, with a focus on continuous improvement.


• Requires the ability to apply sound judgment and further apply experienced analysis within area of specialization by setting priorities, resolve moderately complex problems/issues, and communication skills that provide guidance and support to stakeholders

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.



Additional Information



This is a limited-term grant-funded position.



Work Location



Indiana University South Bend campus


South Bend, Indiana



Advertised Salary



$50,000.04 annual salary



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance


• Health savings account with generous IU contributions


• Healthcare and dependent care flexible spending accounts


• Basic group life insurance paid by IU


• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance


• Base retirement plan with generous IU contributions, subject to vesting


• Voluntary supplemental retirement plan options


• Tuition subsidy for employees and family members taking IU courses


• 10 paid holidays plus a paid winter break each year


• Generous paid time off plans


• Paid leave for new parents and IU-sponsored volunteer events


• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.



Job Classification



Career Level: Career


FLSA: Exempt


Job Function: Student Services


Job Family: Student Support


Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.



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