Intern at Ametek, Inc. in Chelmsford, Massachusetts

Job Description:

SUMMARY

Performs proactive customer engagement to on-board new customers, identify opportunities to exceed customer expectations, and proactively resolve issues. Works cross-functionally to assess and monitor customer engagement and identify opportunities to improve the customer's experience. Additionally, collaborates with Customer Success Manager to identify key performance metrics, reporting needs, and strategize on improving customer health. Perform sales order processing and administrative work for the operation of the Inside Sales Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interface with customers via email, phone, and customer portals.
• Engage with customers via phone and email regarding after-market business needs and offers.
• Collaborating on creating processes and reports associated with customer success KPIs.
• Engage with customers on unique business needs to determine the best solutions and offers.
• Identify, capture, and transfer sales leads to the appropriate Sales Manager and/or Distributor.
• Represent the customer's voice during escalations, continuous improvement efforts, and communications to customers as appropriate.
• Collaborate with the Customer Success Manager to profile large regional accounts, determine potential business approaches, and develop an executable strategy to drive the success of identified accounts.
• Contributes to customer experience through proactive relationship management.
• Create, review, revise, and communicate the processes for determining a customer's health score.
• Review current distributor and customer resources to identify opportunities for improvement and expansion.
• Other duties and/or Projects as assigned.

JOB REQUIREMENTS

• High School Diploma
• 2 years of employment history and experience.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Office, including Word and Excel.
• Strong attention to detail and ability to multitask.
• Ability to plan, organize, and work well under pressure.
• Must be a self-starter who can work independently and as a team.

QUALIFICATIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and/or ability.

WORK EXPERIENCE

The internship will allow the candidate to read, analyze, and interpret general business periodicals and customer management tools and strategize key business opportunities to drive both Revenue and Customer Satisfaction. Ability to run reports, compose business correspondence, create processes and procedures, and develop plans to execute key strategies. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

LANGUAGE SKILLS

Fluent command of the English Language

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

REASONING ABILITY

Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. Ability to interpret a variety of instructions furnished in written, oral,

Compensation

Employee Type: Hourly

Salary Minimum: Market

Salary Maximum: Market

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Boston