Assesses, plans, facilitates, and evaluates the Emergency Services department coordination of patient care according to unit/department policies and procedures. Provides clinical leadership, utilizes effective problem solving strategies, and applies evidence based practice to improve patient care. Works under the supervision of the Nursing Manager/Director.
Job Specific Duties
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- Coordinates and continuously monitors patient flow, supports patient throughout, utilizing appropriate resources from admission, transfer or discharge. Facilitates the processes in a timely manner.
- Identifies clinical strengths and opportunities, re-assigns patient assignments to support clinical competency, and coaches/mentors employees to improve performance and clinical outcomes.
- Flexes the employees to align with census fluctuations and collaborates with the Operations Administrators and Nursing Staff Office to meet hospital needs.
- Promotes and practices cost containment and maintaining fiscal performance by ensuring appropriate supplies and par levels are maintained.
- Supports departmental goals and the hospital strategic plan. Actively participates in the nursing governance council and unit based committee.
- Conducts department huddles, communicates hospital/department updates, and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Perception Survey data.
- Fosters staff empowerment and open communication. Leads and guides staff to build a high performance and engaged team.
- Works collaboratively with all levels of the hospital interdisciplinary team and promotes the team concept within the department and hospital wide.
- Interacts with patients and families to review plan of care. Solicits input and communicate any patient and family concerns to physician.
- Ensures the provision of education about disease processes, treatment, and documents patient/family teachings on health related needs in the electronic health record.
- Administers direct patient care, as needed, especially during high census and/or when other resources are not available.
- Oversees and assists staff in the delivery of patient care through the nursing process of assessment, planning, intervention, and evaluation.
- Responsible for patient care coordination on designated shift to include accountability for patient throughput and outcomes.
- Identifies opportunities to improve processes and assists with projects to enhance workflow utilizing Lean methodologies and tools.
- Assists and supports the RNs and team with code blue and rapid response efforts.
- Collaborates and rounds with a multi-disciplinary team in daily care planning rounds, as appropriate and fosters a Family Centered Care environment.
- Communicates the patient's progress including critical findings and changes in the patients' condition.
- Implements and documents the plan of care in collaboration with the other disciplines and services to assure safe and efficient care.
- Actively participates in the performance review process through chart reviews and validating timeliness of charting and all requirements are met.
- Ensuring all staff on the assigned shift is adhering to the regulatory requirements of the Joint Commission, CMS, DOH, and other accrediting agencies.
- Ensuring all staff is adhering to hospital policies and procedures.
- Promotes a safe "error free" working environment by consistently performing infection prevention are adhered to on their assigned shift.
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