Are you a natural problem solver with a passion for delivering outstanding customer service? Join a rapidly growing technology company that's transforming the healthcare industry through innovative solutions. We are looking for a Technical Support Specialist to provide exceptional support to existing clients, guiding them through challenges and helping them maximize the value of the company's impactful platform.
This role is ideal for someone eager to thrive in a dynamic environment, make a meaningful impact, and explore opportunities for growth within technical support or account management.
What You'll Do:
Handle inbound customer inquiries via phone and email, providing prompt and effective assistance.
Collaborate with clients to identify and resolve technical or workflow-related challenges.
Troubleshoot issues in real-time, offering innovative solutions to optimize client processes.
Provide clear, step-by-step guidance for platform setup and usage.
Facilitate ad hoc training sessions to support client adoption and success.
What You'll Bring:
At least 1 year of experience in a customer-focused role.
A strong interest in joining a high-growth, fast-paced startup environment.
Excellent verbal and written communication skills, with a focus on customer satisfaction.
Exceptional attention to detail and the ability to manage high volumes of daily activities, including troubleshooting and inbound inquiries.
A bachelor's degree or equivalent professional experience.
About You:
You excel at solving problems and building strong relationships with clients.
You're proactive, detail-oriented, and eager to grow in a mission-driven organization.
You value collaboration and clear communication to achieve successful outcomes.
This role offers the opportunity to be at the forefront of innovation, directly contributing to client success while growing your career with a cutting-edge company. If you're ready to take on challenges and make a difference, we'd love to hear from you.
The company is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.