Quality Logistics Systems, Inc. is a third-party logistics and transportation company with over 30 years of experience, specializing in personal, quality customer service and extensive warehousing expertise. The company is based in Dallas, TX, and Meridian, MS. This Job in for Meridian, MS.
Qualifications:
High School graduate or equivalent
Customer service experience - 2 years
Basic computer knowledge
MS office knowledge
Job Duties:
1. Provides customer service
1.1 Monitors outbound loads for on-time delivery
1.2 Follows up on difficult problem calls to ensure customer satisfaction
1.3 Interacts daily with Logistics division on pending shipments and problem situations
1.4 Participates in conference calls with customer on customer service issues
1.5 Gives prompt and accurate responses to customer requests and inquiries
1.6 Sends samples to customer personnel or customers upon request
2. Oversees Transportation
2.1 Monitors inbound shipments to ensure 100 % order fulfillment
2.2 Interacts daily with Logistics division to ensure available equipment and on-time delivery
2.3 Works directly with carriers on problems/issues
2.4 Monitors overages, shortages, and damages and enters returns into Salesforce
3. Communication
3.1 Encourages harmony and communication between team members and co- workers to achieve goals, deadlines and solve personnel problems as needed
3.2 Works with managers and supervisors to continually improve on QLS' success and establish future goals and needs
4. Performs Office Services
4.1 Submits miscellaneous billing
4.2 Orders office/warehouse supplies
4.3 Address problems with customer IT.
4.4 Creates/Maintains EWM login/processor information for employees using customer system.