Senior Manager, Systems and Infrastructure Enginee... at Walmart in Bentonville, Arkansas

Job Description:

What you'll do at




Position Summary...

Senior Manager, Systems & Infrastructure Engineering - GenAI Enablement
What you'll do... In this role, you'll lead the infrastructure and platform engineering function responsible for enabling enterprise-scale GenAI and agentic AI solutions at Walmart. You'll build and mentor a high-performing team, define technical strategy, and deliver foundational systems that support AI agent orchestration, platform governance, and deep system interoperability.
About the Role: This position reports into the Productivity and Collaboration Platforms organization, overseeing the design and operational enablement of AI and productivity services across Microsoft 365, Zoom, Slack, Jira, ServiceNow, and more. You'll work across cloud and hybrid environments, ensuring that the systems powering AI experiences are secure, resilient, and scalable. This role combines technical platform ownership with strong people leadership to grow our capabilities in delivering trusted, high-impact GenAI experiences across the enterprise.



What you'll do...




Senior Manager, Systems & Infrastructure Engineering - GenAI Enablement




What you'll do... In this role, you'll lead the infrastructure and platform engineering function responsible for enabling enterprise-scale GenAI and agentic AI solutions at Walmart. You'll build and mentor a high-performing team, define technical strategy, and deliver foundational systems that support AI agent orchestration, platform governance, and deep system interoperability.



About the Role: This position reports into the Productivity and Collaboration Platforms organization, overseeing the design and operational enablement of AI and productivity services across Microsoft 365, Zoom, Slack, Jira, ServiceNow, and more. You'll work across cloud and hybrid environments, ensuring that the systems powering AI experiences are secure, resilient, and scalable. This role combines technical platform ownership with strong people leadership to grow our capabilities in delivering trusted, high-impact GenAI experiences across the enterprise.



GenAI & Agentic AI Responsibilities: Requires knowledge of: GenAI platforms and capabilities; Agentic AI design principles; Enterprise-scale AI architecture; AI governance and observability; Productivity and automation tooling. To lead the implementation of enterprise-wide GenAI solutions that drive automation and productivity. Build and scale infrastructure that supports agent-based AI use cases across Walmart's core platforms. Guide the development of secure and reliable AI services, partnering cross-functionally with product, engineering, support, and governance teams to ensure interoperability, trust, and long-term sustainability. Provide people leadership across the systems and infrastructure engineering team with a focus on upskilling, coaching, and growing capabilities needed to deliver GenAI solutions at scale.


Requires knowledge of: GenAI platforms and capabilities; Agentic AI design principles; Enterprise-scale AI architecture; AI governance and observability; Productivity and automation tooling. To lead the implementation of enterprise-wide GenAI solutions that drive automation and productivity. Build and scale infrastructure that supports agent-based AI use cases across Walmart's core platforms. Guide the development of secure and reliable AI services, partnering cross-functionally with product, engineering, support, and governance teams to ensure interoperability, trust, and long-term sustainability.



Infrastructure Maintenance: Requires knowledge of: Infrastructure maintenance tools and methodologies; Infrastructure maintenance plans and schedule; Infrastructure performance metrics. To perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes. Escalate any issue that occurs in the backup media. Audit desktops for compliance with IT policies. Conduct regular database integrity checks to ensure minimal data loss.



Technology Solution Automation: Requires knowledge of: Automation tools and technologies; Scripting Languages. To analyze data and metrics to identify areas of automation to drive faster response to operational issues. Maintain up-to-date documentation on deployments, processes, and standard operating procedures/runbooks with a goal minimize runbooks by automation.



Coding: Requires knowledge of: General scripting techniques; coding standards and configuration guidelines; basic automation frameworks; secure development principles; and enterprise telemetry practices. To support light scripting or configuration-based automation. Apply secure configuration and deployment practices. Contribute to automation of infrastructure and platform processes using tools appropriate for enterprise environments. Implement telemetry hooks and maintain documentation as needed.



Requirement And Scoping Analysis: Requires knowledge of: Requirement Traceability Matrix; Risk analysis methodologies; Cost Analysis; Business objectives; Classification of requirements; User stories To analyze the requirements/updates/modifications for alignment with business objectives and priorities. Articulate the impact of the proposed solution on business and its ability to address requirements. Mediate conflicting requirements of the various stakeholders. Guide teams to assess feasibility of new requirements. Prioritize the product/solution requirements to drive creation of Minimum Viable Product (MVP) to meet the core requirements. Proactively identify areas for product enhancements, new features and updates based on customer requirements/ feedback. Contribute to the creation of user stories for complex requirements across the domain (For agile methodology).



Capacity Management: Requires knowledge of: Capacity management Current and future business requirements Walmart service levels Computing resources; Infrastructure performance; Infrastructure growth plans. To right-sizing IT resources to meet current and future business requirements in a cost-effective within a domain/ pillar. Optimize IT resource utilization. Create a model of infrastructure performance to manage current resource needs. Manage demand for computing resources. Produce a capacity plan that covers current and forecasted needs.



Issue Resolution: Requires knowledge of: Issue resolution techniques; Escalation scale parameters. To identify and elaborate possible and feasible solutions to the issues raised for complex projects/Systems and Infra configurations. Implement the most feasible option in collaboration with the team. Track registered issues for all ongoing projects and assess on their progress. Assess if the issue needs to be escalated.



Configuration Management: Requires knowledge of: Configuration management tools and processes; Configuration and release management in environment(s). To conduct analysis for complex configuration changes. Perform all the operations to prepare a system for assembly and transfer to the environment on which it will be run in internal / external environment for deployment.



Platform, Software, and Services Migration: Requires knowledge of: Data center modernization; cloud and hybrid infrastructure models; enterprise SaaS platforms; and migration strategy and risk management. To support the transition of services from legacy, on-prem, or hybrid platforms to modern cloud-based or consolidated platforms. Participate in planning and executing migrations for infrastructure, productivity tools, and core business services with minimal disruption and high resilience.



Version Control: Requires knowledge of: Version management tool; Product deployment tools and processes; Release verification mechanism. To ensure that any modification to code is checked into correct branch and code merges are done properly. Authenticate and authorize of code changes in the version control system / central repository. Oversee the process of code branching and ensure seamless code build. Ensure that all impacted files are included in release communication.



Integration Management: Requires knowledge of: Types of middleware; Different types of platforms; Functions of Application Programming Interfaces (APIs); Programming languages used for middleware; Principles and protocols for API-level integration; New and emerging middleware products, tools and methodologies in the industry. To evaluate opportunities for creating connections among various hardware and applications. Evaluate suitable middleware to be used for integrating existing legacy applications with current applications as required including cloud systems. Program middleware or other tools to enable effective integration of applications within. Perform API-level integration. Oversee the end-to-end process of application integration to the target environment. Investigate issues or failures of application integration. Facilitate modifications to improve the success of integration between application programs.



Architecture Acumen: Requires knowledge of: Architectural principles; Systems and environment behavior; Architectural Styles, Patterns and plans; Architectural standards; Non-functional System performance parameters; Technology Strategy. To assist in decomposing the product architecture into multiple components and modules and define architectural specifications for each module. Create/Apply the right architectural pattern across the module as indicated in the architectural plan to obtain the right result. Define the architecture blueprint for the various components within a product/solution. Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security.



Infrastructure Design: Requires knowledge of: Software architecture; Distributed systems; Scalability; Design patterns; Disaster Recovery; TechStacks; Non-Functional Requirements; Security standards, frameworks, and methodologies (System Security Plan -SSP, Security Risk and Compliance Review- SRCR etc.) To create simple, modular, extensible and functional design in adherence to the requirements for multiple systems within a domain. Understand requirements and analyze the gaps between existing architecture and business requirements. Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security. Develop detailed design for an entire system within a domain. Conduct review of platform/system design to ensure adherence to security and compliance norms.



Leadership Expectations



Respect for the Individual: Demonstrates and encourages respect for all; builds a high-performing, diverse team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best, diverse team members.


Respect for the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others' contributions and accomplishments.


Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.


Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.


Acts with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.


Acts with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.


Service to the Customer/Member: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.


Service to the Customer/Member: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team's strategy.


Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.


Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.


At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.


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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.


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The annual salary range for this position is $90,000.00-$180,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Option 1: Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area and 5 years'experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies.Option 2: 7 years' experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.


2 years' supervisory experience or experience leading cross-functional teams.




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


Master's degree in computer science, computer engineering, information systems, information technology, or related area and 3 Years of relevant experience in configuration management, developing automation for Provisioning and Orchestration, experience developing and managing service-level objectives (SLOs)/service level indicators (SLIs) for Infrastructure Service availability and performance, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.




Primary Location...



508 Sw 8Th St, Bentonville, AR 72712, United States of America



About Walmart



At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?


Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.



Hello, NW Arkansas



With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.