Laboratory Partnership Manager- Vendor Management at LabConnect in Johnson City, Tennessee

Job Description:

Summary

The Laboratory Partnership Manager (LPM) is responsible for managing and enhancing laboratory relationships to align with global laboratory partnership objectives. Leveraging scientific and operational expertise, the LPM is responsible for expanding laboratory capabilities, driving performance management initiatives, and enhancing partner integration across the organization. By ensuring strategic alignment, operational efficiency, and high-quality service delivery, the LPM strengthens the organization's laboratory network and global service delivery.

Responsibilities:

Laboratory Partner Relationship Management:

• Serve as the primary strategic liaison between the organization and partner laboratories, developing strong, collaborative relationships.
• Proactively drive laboratory engagement, manage performance accountability, ensure compliance, and identify mutual growth opportunities.
• Regularly monitor, analyze, and report laboratory partner performance metrics and service delivery KPIs, proactively identifying opportunities for improvement and facilitating continuous enhancements.
• Conduct periodic governance with partner laboratories to assess performance, compliance, and alignment with organizational goals.
• Communicate and manage pathways for issue escalation and resolution between the laboratory and LabConnect.

• Input and maintain vendor information database.
• Coordinate and communicate study awards with partner labs, initiating and negotiating Scope of Work (SOW).

• Collaborate closely with internal stakeholders including Scientific Services, Client Services, Data Management, Laboratory Information Systems (LIS), Finance, and Quality Assurance to ensure efficient setup and management of vendor labs.

• Ensure required data is collected to support TIS and OSD completion.

• Provide support to Scientific Services, Client Services, Data Management, LIS, Finance, and QA related to vendor issues.

• Serve as a single point of contact for vendors and clients.

• Maintain/update project management platforms (e.g., Salesforce, SharePoint, etc.).

• Perform other related duties and tasks as necessary or as assigned.

Education and Qualifications:

• Bachelor's degree in Life Sciences or a related field required; advanced degree preferred.
• 4-5+ years of relevant experience in central laboratories, clinical trial support, vendor management, or closely related areas.
• Proven experience in vendor relationship management and client-facing roles
• Excellent organization, communication, problem-solving, multi-tasking, and interpersonal skills are essential.