Identity empowers lives. Whether it's accessing financial services, securing digital communications, or opening online accounts, the modern digital world needs reliable identity verification.
At IDVerse, our purpose is to empower true identity for people around the world so that everyone can pursue the goals they are entitled to achieve. We pioneered the use of generative AI and synthetic media to train deep neural network systems with bias-tested AI, which protects against discrimination based on race, age, and gender. Through our advancements in the field of Natural Vision Processing (NVP), we're teaching machines to autonomously see and perceive like humans and excel in ways that people cannot.
Position Summary:
The Project Delivery Manager role is the primary point of contact for our professional services engagements with customers and partners.
They are responsible for managing a portfolio of customer projects to ensure delivery to the required quality, budgetary and timeline metrics.
Delivery Managers are also responsible for the co-ordination of internal resources and must have solid communication skills to align expectations clearly with both technical and non-technical parties.
Key Responsibilities:
Work with the SVP - Global Delivery to prioritise, plan and track across product, engineering and DevOps teams to deliver successful client implementations.
Take responsibility for the successful delivery of a portfolio of client implementation projects, ensuring effective prioritisation and planning of product, engineering and DevOps activities
Regularly and efficiently communicate progress, performance and costs of delivery.
Communicating client feedback to Product team to inform future product roadmap.
Regularly and efficiently communicate progress, performance and costs of delivery.
Other Duties:
Proactively seek to optimise and improve our hybrid delivery processes.
Support Quality Assurance as part of the delivery process.
Representing the Delivery team in pre-sales, BAU and support activities.
Skills Required:
Demonstrated experience in customer-facing project management roles, ideally within software or technology sectors.
Strong leadership skills with a proven ability to manage teams and foster cross-functional collaboration.
Excellent communication skills, both written and verbal, along with adeptness in presentations.
Experience managing multiple customer-facing projects concurrently, with the ability to prioritise.
Experience in planning and managing activities for software product or engineering teams.
Strong stakeholder management, problem solving and conflict resolution skills.
Experience working within an agile delivery framework.
Experience in working autonomously in a fast-paced environment.
Ability to translate and communicate technical requirements effectively as the bridge between customer and engineering teams.
Additional Skills:
Experience in biometrics or identity verification technologies.
Fintech experience
JIRA/confluence administration experience
Strong analytical skills to assist in documenting technical requirements.
Qualifications Required:
Project management certification
5+ years of relevant work experience
Company Culture Attributes: Behavioral and personality traits that are ideal for a person in this position at IDVerse.
Kind and approachable
Ability to work under pressure and be highly organised
Clear and fair communicator, both written and verbal
Ability to build and nurture workable and effective relationships with team members
Flexible and able to adapt to change
Clear decision making and problem solving skills
Proactive and positive attitude
Why Join Us?
At IDVerse, A LexisNexis® Risk Solutions Company, we encourage and celebrate diversity, equity, and inclusion. We seek a multitude of skills, experiences, thoughts, perspectives, and expressions. Together, we can build the best product, team, and company.