Service Desk Application Engineer II at Computer World Services (CWS)Corporation in Morrisville, North Carolina

Job Description:

Job Description

Computer World Services Corp (CWS) is seeking an experienced Service Desk Application Engineer Level II to analyze complex system requirements, designing software tools and subsystems, and ensuring the efficient implementation of software solutions. This role involves managing software development and support using industry-standard design techniques, estimating development costs and schedules, and refining existing programs to optimize performance. The ideal candidate has expertise in software configuration management, formal specifications, and CASE tools, with 5-7 years of experience in software engineering and application support.

Key Tasks and Responsibilities

System Analysis and Design

• Analyze and study complex system requirements to determine optimal solutions.


• Design software tools and subsystems that support software reuse and domain analyses.


• Implement software solutions in alignment with organizational and project objectives.

Software Development and Support

• Manage the software development lifecycle using formal specifications, data flow diagrams, and other accepted design techniques.


• Utilize Computer Aided Software Engineering (CASE) tools to streamline development processes.


• Review, refine, and optimize existing programs to improve efficiency and reduce operating time.

Cost Estimation and Scheduling

• Estimate software development costs and create detailed project schedules.


• Monitor project progress to ensure alignment with timelines and budgets.

Software Configuration Management

• Supervise software configuration management activities to maintain version control and documentation integrity.


• Ensure that changes and updates are tracked and implemented seamlessly.

Education & Experience

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience

• 5-7 years of experience in software development, system analysis, and application support.


• Proven experience in designing, developing, and managing software tools and subsystems.

Technical Skills

• Proficiency in formal specifications, data flow diagrams, and CASE tools.


• Strong understanding of software development methodologies and techniques.


• Familiarity with software configuration management processes and tools.

Preferred Attributes

• Excellent problem-solving and analytical skills.


• Strong verbal and written communication abilities.


• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.


• Commitment to continuous learning and staying updated on emerging software technologies.

Certifications

• ITIL certification v4 preferred.

Security Clearance

• Ability to obtain Public Trust clearance.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Potential hybrid work available for this position.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at