Extended Reality (XR) Technician at University of Miami in Coral Gables, Florida

Job Description:

Current Employees:

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Reporting to the Head of Creative Studio, this position is responsible for ongoing technical support to faculty, staff and students using Extended Reality (XR) devices which include Virtual Reality (VR), and Augmented Reality (AR) devices. The position is located at the XR Community Lab in UM's main library, Otto G. Richter, and is part of the UM Libraries Creative Studio locations. The main area of focus for this position is overseeing XR equipment loans, demos and scheduling of demos in the XR Community Lab. This position will also provide support in the Creative Studio and One Button Studio as needed.


This position is ideal for someone who is interested in working with people, educating people about technology, and growing their knowledge base in emerging technologies such as XR and the components that make it.



This position pays from $19.81 - $20.33 depending on experience.



The Creative Studio is part of University of Miami Libraries' Learning and Research Services. Creative Studio provides expert support and consultation in the use of audiovisual, graphic design, as well as other emerging techniques.


To learn more, see: library.miami.edu/studio


This is a full position that typically works Monday-Friday 10am-6pm, though some flexibility in hours is required.


ESSENTIAL DUTIES & RESPONSIBILITIES


Responsible for providing support in the XR Community Lab (75%)

• Scheduling demos for campus patrons with the various XR technology available in the lab including HTC Vive, Oculus Rift, MetaQuest, and any future XR headsets acquired.


• Manage the equipment loans and cataloguing of new equipment.


• Collaborate with UMverse to support the University of Miami's XR initiatives.


• Manage the schedule for the XR Community Lab.


• Handle requests from patrons for XR software. This includes research, purchase, download, and testing the applications on the XR devices.


• Maintain XR hardware by performing updates, resetting circulating devices, charging devices, maintaining inventory, and sanitation of devices.


• Collaborate with Creative Studio staff to support Creative Studio outreach efforts.


• Consults with faculty and teaching assistants on appropriate use of XR technology for instruction.


• Collaborates with Academic Technologies on XR technology usage and instruction.


• Trains and assists University faculty, staff, and students using XR technology through phone, email, one-on-one training, or workshop instruction.


• Record accurate statistics of Creative Studio usage and printing requests.

Responsible for providing support in the Creative Studio (15%)

• Assist in Creative Studio services as an alternate staff as required.


• Process and print orders for patrons on the large-format and 3D printers, and run first level maintenance and troubleshooting on lab printers.


• Process patron reservation and circulation of audiovisual equipment for check-in/out and run first level maintenance and troubleshooting on audiovisual equipment.


• Software and hardware support to patrons using the One Button Studio.


• Process digitization requests for patrons and provide high-quality digital files to patrons.


• Record accurate statistics of Creative Studio usage and printing requests.


• Handle printing fees, late charges and billing for the Creative Studio.


• Assists with training sessions and Creative Studio tours for University faculty, staff, and students on digital media related projects.


• Keep up to date on changes and upgrades in the software and equipment.

Provide secondary support for Library Services (10%)

• Assist in printing and mounting pieces and posters for library exhibits.


• Assist library departments with Creative Studio services related projects.


• Provide back-up support and consultation for Creative Studio units established in branch libraries.


• Explore emerging technologies where appropriate.


• Other duties as assigned.

Communications, Relationships, and Service (Applicable towards all duties)

• Maintain helpful and supportive customer service behavior with all library customers.


• Provide excellent referrals to other services in the Learning Commons


• Establish effective interdepartmental relationships within and beyond the UM Libraries to increase unit effectiveness and disseminate information.

WORKING RELATIONSHIPS

• SUPERVISION RECEIVED
  
  
  • This position reports to the Head of Creative Studio. If that person is unavailable, they will report to the Associate Dean of Learning & Research Services.
  
  
  
  


• LEVEL OF CONTACTS
  
  
  • Within the library, this individual works with all levels of library faculty and staff. In addition, this individual will work with students, faculty, and staff from university units such as Information Technology and UMverse and has occasional contact with outside vendors.
  
  
  
  

MINIMUM QUALIFICATIONS

• Technical school, Associate degree, or working on degree


• Three years of experience (can be cumulative) in customer service, preferably in a technology related field. Any relevant education, certifications and/or work experience may be considered


• Software and hardware troubleshooting skills


• Experience training others in technology software and/or hardware


• Computer skills and proficiency in Windows, Mac OS & iOS operating systems, Microsoft Office products


• Ability to work in a changing, progressive environment


• Excellent customer service skills

PREFERRED QUALIFICATIONS

• 3D modeling or animation


• Adobe Creative Cloud

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.



Job Status:

Full time



Employee Type:

Staff



Pay Grade:

A6 Apply Now