Chat Support Agent/Live Chat Support Specialist/Customer Service Representative/Technical Support Remote Work from Home
at Audacy, Inc.
in
New York,
New York
Are you looking for a rewarding career opportunity that allows you to work from the comfort of your own home? Audacy Inc. is seeking dedicated individuals to join our team as Chat Support Agents/Live Chat Support Specialists/Customer Service Representatives/Technical Support for remote work in New York, NY.**Job Overview:**As a Chat Support Agent/Live Chat Support Specialist/Customer Service Representative/Technical Support, you will be responsible for providing exceptional customer service through chat support to assist customers with inquiries, technical issues, and product support. This role requires strong communication skills, problem-solving abilities, and a passion for helping others.**Responsibilities:**- Respond to customer inquiries and provide support via live chat- Troubleshoot technical issues and provide solutions to customers- Assist customers with product information and troubleshooting- Maintain a high level of professionalism and customer service at all times- Document customer interactions and resolutions accurately- Collaborate with team members to improve processes and customer satisfaction**Requirements:**- Previous experience in customer service, technical support, or a related field- Excellent written and verbal communication skills- Ability to multitask and work in a fast-paced environment- Strong problem-solving skills and attention to detail- Proficiency in using chat support software and CRM systems- High school diploma or equivalent**Salary Range:**$25 to $35 per hourAt Audacy Inc., we value diversity and inclusion in our workplace. We are an equal opportunity employer and do not inquire about criminal backgrounds during the hiring process. Join our team and make a difference in the lives of our customers every day. Apply now to start your remote career with us! recblid l5600lfw82gwybguzev76krfcwoyol