Specialist, Sales Processing at ICU Medical, Inc. in Indianapolis, Indiana

Job Description:

Job Description



Position Summary


The primary function is to administer timely and accurate processing of chargebacks, in a support role for a specific Trading Partner or Partners, related to customer contracts with indirect sales through our Trading Partners. Provide analytical support and timely resolution of all disputes assigned.



Essential Duties & Responsibilities

• Investigate error and fatal lines to determine root cause for failure (original and resubmits)
• Interface with Membership Team, Contracting Analysts and Data Governance Team for issue resolution
• Assist with "special projects" related to Sales Processing
• Create and maintain data maps
• Request customer number creation/maintenance
• Communicate with assigned Trading Partners to manage accuracy of data
• Conduct, at a minimum, monthly calls with their assigned Trading Partners
• Manual pend close claim processing
• Expected to accomplish independent analysis for their Trading Partner lines with limited supervision and technical guidance from their manager.
• Interact with multiple levels of management, including Commercial Contract Analysts and Managers, GPO Analysts and Managers and Directors if need be to resolve contract pricing or membership issues.
• Work on special projects as they arise

Knowledge, Skills & Qualifications

• Understanding of their Trading Partners and the issues that result in chargeback disputes.

Education and Experience

• High School diploma; Bachelor's degree from an accredited college or university is preferred
• 0-5 years of years of experience required

Minimum Qualifications

• Must be at least 18 years of age

Physical Requirements and Work Environment (Office position - may need to be edited depending on the position)

• This is largely a sedentary role.
• This job operates in a professional office environment and routinely uses standard office equipment.

About Us



ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.

With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.

We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:

• Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
• The industry's broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
• IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
• Significant US IV solutions manufacturing and supply capabilities.

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.


ICU Medical EEO Statement:


ICU Medical is committed to fostering a diverse, inclusive, and equitable work environment. As an Affirmative Action and Equal Opportunity Employer, we ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender identity, gender expression, gender reassignment, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.

If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.

ICU Medical EEO Policy Statement


OFCCP Equal Opportunity Posters

• "Know Your Rights" Poster
• Pay Transparency Nondiscrimination Provision

ICU Medical CCPA Notice to Job Applicants Apply Now