Baggage Storage Associate - Seattle-Tacoma International Airport - Full Time at Smarte Carte in Seattle, Washington

Job Description:

Baggage Storage Associate - Seattle-Tacoma International Airport - Full Time

$21 - $22 / hour

Weekends and holidays may be required as needed.

Full-Time Benefits

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

 

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

The Baggage Storage Associate is expected to provide superior customer service, while promoting Smarte Carte Baggage Storage and Services to travelers.

KEY RESPONSIBILITIES

• Deliver premier customer service


• Greet and assist inbound travelers and encourage the use of our services to maximize their travel experience


• Follow established process for tagging and tracking customer property; Baggage Storage Standard Operations Procedure.


• Communicate Baggage Storage requirements to customers


• Process cash and credit card payments using POS register


• Provide information & respond to inquiries about airport facilities, including but not limited to, baggage carousel information


• Maintain a clean and organized work area


• Wear company prescribed uniform, maintain a neat and well-groomed appearance


• Other duties as assigned

SKILLS

• Passionate approach to customer, able to handle client needs and concerns


• Proactive approach in applying sales practices


• Positive attitude, strong work ethic


• Cultural awareness


• Ability to work in a hectic, fast paced environment while maintaining a calm, positive, efficient, and comforting disposition


• Ability to work independently

QUALIFICATIONS

• Aptitude to learn new applications as needed


• Airport and/or Airline hospitality service experience a plus


• Excellent verbal communication skills


• Multilingual a plus

PHYSICAL REQUIREMENTS

• Must be able to push/pull and lift 70lbs


• Must be able to stand and walk for long periods of time

CERTIFICATIONS/LICENSES

• Ability to get airport badge required

Experience

Preferred

• Proactive approach in applying sales practices


• Airport and/or Airline hospitality service experience a plus

Licenses & Certifications

Required

• Airport Badge

Skills

Required

• Customer Service


• Communication


• Cleaning

Preferred

• Problem Solving

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity


• Team Player: Works well as a member of a group

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

• Self-Starter: Inspired to perform without outside help

See job description

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