Work from Home: Customer Service Representative (Healthcare) - Spanish Bilingual at Sagility LLC in Phoenix, Arizona

Job Description:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Work from Home: Customer Service Representative (Healthcare) - Spanish Bilingual

Job Description:

Join Sagility: Elevate Your Career in Healthcare Customer Service!

Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

Join Us and S.O.A.R

• 
  S - Spark Curiosity


• 
  O - One Team, One Direction


• 
  A - Action for Results


• 
  R - Right by Right Purpose

We are committed to shaping careers and have immediate openings for Bilingual Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.

Benefits:

• Competitive pay: $15.00/hr for bilingual


• Performance incentives


• Paid training in a state-of-the-art video training environment


• Comprehensive health plan available after 90 days


• Employee wellness and engagement programs


• Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Your Role:

• Handle incoming calls promptly and professionally.


• Research and provide effective resolutions to customer inquiries.


• Accurately document call details.


• Communicate empathetically and diplomatically with clear, professional articulation.


• Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table:

• Commitment to excellence and a positive attitude.


• Strong communication and interpersonal skills.


• Comfort in a fast-paced, team-oriented environment.


• Proficiency in navigating computer applications.


• Desire to exceed customer expectations and grow professionally.


• Previous healthcare experience is a plus.


• At least 1 year of experience in a call center environment is required.

Job Requirements:

• Must be 18 years or older.


• High School Diploma or equivalent.


• Minimum of 1 year at a single job, preferably in customer service.


• Reliable attendance, with no absences in the first 90 days.


• Typing at least 25 WPM.


• Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.


• Secure, private work area at home.


• Flexible availability, including weekends.

Additional Perks:

• Daily Pay.


• Medical, Dental, and Vision coverage.


• Life Insurance.


• Short-Term and Long-Term Disability options.


• Flexible Spending Account (FSA).


• Employee Assistance Program.


• 401(k) with employer contribution.


• Paid Time Off (PTO).


• Tuition Reimbursement.

Take the first step toward a rewarding career.

Join Sagility today and make a difference!

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home Arizona (Mountain Day Light Time)United States of America

Apply Now