Senior Program Manager, LMS Administrator at GXO Logistics Worldwide, LLC in Chicago, Illinois

Job Description:

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

The Senior Program Manager, Learning Management System (LMS) Administrator will be responsible for the management, configuration, and maintenance of Quality training content including creation, re-versioning, assignment and reporting. This role involves overseeing the day-to-day operations of the LMS, ensuring seamless user experience, and providing support for talent and learning in functional operational training within the organization.

Pay, benefits, and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability, and more.

What you'll do on a typical day:

• Configure, customize, and maintain the Cornerstone OnDemand LMS to meet organizational needs.


• Oversee system updates, enhancements, and integrations with other HR systems or tools.


• Troubleshoot and resolve technical issues related to the LMS.


• Provide technical support and assistance to end-users, including employees, trainers, training managers, HR Managers, Managers, Quality Team members and other users as needed.


• Publish and implement training content including materials, online classes and observation checklists as needed.


• Ensure content is up-to-date and meets compliance and quality standards.


• Test all content in non-production environment to ensure proper quality and functionality.


• Collaborate with instructional designers and content creators to enhance the learning experience.


• Generate and analyze LMS reports to track user progress, course completions, system usage, group membership, and training catalog contents.


• Build internal customer-facing dashboards to ensure all layers of management have the information they need.


• Provide insights and recommendations based on data analysis to improve learning outcomes and system efficiency.


• Lead or participate in LMS-related projects, including system upgrades, new feature implementations, and process improvements.


• Coordinate with vendors, consultants, and internal teams to ensure project success.


• Ensure that LMS operations comply with organizational policies and regulatory requirements.


• Monitor and enforce data security measures to protect sensitive information.


• Manage Security Roles and membership in security roles to support system operations.

At a minimum, you'll need:

• Bachelor's degree in Information Technology, Human Resources, Education, or a related field.


• Proven experience with Cornerstone OnDemand or similar LMS platforms.


• Strong understanding of LMS administration, user management, and content management.


• Proficiency in data analysis and reporting tools.


• Excellent problem-solving skills and attention to detail.


• Strong communication and interpersonal skills.


• Ability to manage multiple tasks and projects simultaneously.

• Certification in Cornerstone OnDemand or related LMS certifications.

• Experience with full talent management platform including skills and capabilities.


• Experience with other learning technologies and tools.


• Project management experience.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.