Assoc Service Desk Administrator at Nintendo of America Inc. in Redmond, Washington

Job Description:

Nintendo of America Inc.

About Nintendo of America : From the launch of the Nintendo Entertainment System ™ more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario ™ , Donkey Kong ™ , The Legend of Zelda ™ , Metroid ™ , Animal Crossing ™ , Pikmin ™ and Splatoon ™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/ .

DESCRIPTION OF DUTIES:

• Responds to customer contacts (phone, email, chat) and inquires for assistance, documenting and resolving escalated incidents timely.
• Installs and troubleshoots client hardware/software (including Printers) and IP phone hardware/software.
• Provides video conferencing support.
• Performs User Account Administration including but not limited to the following areas: password resets, password manager, permission modifications/additions, account Creation, user account licensing, and audit compliance.
• Assists with departmental IT asset configuration and management, including desk/office IT equipment
  moves.
• Assists with the configuration, deployment, and troubleshooting of Multi-Factor Authentication (MFA).
• Removes and remediates Virus/Malware on client systems, based on Security/Risk procedures and recommendations.
• Writes and edits technical support content and process documents, including data security controls.
• Helps onboard and trains new team members to familiarize them with departmental tools and best practices.